WazzaBeeSwitch your WhatsApp service
keeping number and chats
Using Wazzup*, ChatApp*, i2crm*, Radist.Online* or another service and ready for a change? We move your WhatsApp number, connect the same Bitrix24 or amoCRM and, if needed, import your old chats into the new dashboard.
- Your number stays the same
- Old chats are not lost
- We guide the switch with you
How leads are lost right now
Three situations almost every company knows
The service keeps failing
Messages arrive late or go missing, the line drops, and support replies with a canned answer. Every hour of downtime means leads going to your competitors.
You're afraid of losing the number and history
The number holds years of conversations and thousands of customers. It feels like switching services means starting from scratch and explaining to everyone why a new number is messaging them.
The CRM is set up and you don't want to break it
Bitrix24 Open Channels or amoCRM pipelines already work, and your agents are used to them. Switching looks like a month-long project with sales on hold.
What switching looks like in a chat
A customer writes to us from their current service, and we pick the right path for their number and CRM.
How do I switch to WazzaBee from another service?
The order is the same for any service. The only difference is how your number is connected.
WazzaBee dashboard
Sign up and tell us in a ticket which service and CRM you use now.
Preparing the number
For a WhatsApp API number, remove the two-step verification PIN. For a number from the app, update WhatsApp Business.
Connecting the number
We migrate an API number and connect an app number through Coexistence. You go through the Meta window yourself, and we guide you.
Connector in the CRM
Install the WazzaBee app in Bitrix24 or amoCRM and choose the same channel or pipeline.
Old chats in the dashboard
If needed, we import previous conversations into dashboard chats using a Bitrix24 inbound webhook.
What you get
Your WhatsApp API number moves as a whole
The company name, quality rating, messaging limits, blue tick and approved templates all stay. This is a standard Meta procedure.
A number from the app keeps its chats
If WhatsApp ran via a QR code, we connect the number officially without removing the app. Meta hands over up to 6 months of personal chats from the phone.
Old Bitrix24 chats in your dashboard
Using an inbound webhook, we pull conversations from Open Channels and sort them into dashboard chats with their original dates. Nothing is sent to your customers.
Same CRM, same way of working
We connect the connector to your Bitrix24 or amoCRM. Deals, cards and CRM history stay exactly where they are.
Other channels side by side
Telegram, Instagram Direct and OLX connect to the same shared inbox, so you don't need to keep a second service.
Kazakhstan, CIS, Georgia and Turkey
In Kazakhstan you pay in tenge by card or by invoice for sole proprietors and LLPs, in other countries by card in dollars or euros. The site and documentation are available in Kazakh and Kyrgyz.
How much does it cost after switching?
Connecting a line is free; you pay a line subscription and messages at Meta rates. Below are the price and what the plan includes.
WhatsApp Business API channel
29 900 ₸ / month
or $68 · €61
Messages are billed by Meta: the price depends on the recipient's country and the type of conversation. Marketing messages cost more, while a reply sent within 24 hours after the customer writes is almost free. We quote the current rates when you connect.
Payment by Visa or Mastercard; for companies we issue an invoice.
What's included
- Official WhatsApp Business API channel
- Shared chat for the whole team: browser and phone
- Bitrix24 and amoCRM integrations
- Broadcasts and template notifications
- Open REST API and webhooks
- Free widget for your website
- Auto-replies: greeting and after-hours
- Help with setup and templates
- Voice messages transcribed by AI
- Quick reply templates
The first 7 days are free on any plan. Try it on your own customers and only then decide.
Free manager seats: 3. Each extra seat costs 3 000 ₸ a month.
Pay for six months and get 10% off, pay for a year and get 20% off.
What moves and how
The path depends on two things: how your number is connected now and where your agents work. Here are all the options we handle.
The number is already on the WhatsApp Business API
We migrate the number to us using the Meta procedure. The sender name, quality rating, limits, verification and templates all stay. Before the migration, the two-step verification PIN is removed from the number. Conversations stored with the previous provider don't move, but your CRM keeps them, or we import them from Bitrix24.
The number ran via a QR code
We connect it officially through Coexistence: the WhatsApp Business app stays on the phone, and the number also starts working in the dashboard. During connection, up to 6 months of personal chats can be transferred, with files from the last 2 weeks.
Your agents worked in Bitrix24
All conversations are stored in your portal's Open Channels, not with the service. You install our connector on the same channel, and new messages go to the same place. We can also import old chats into your WazzaBee dashboard using an inbound webhook.
Your agents worked in amoCRM
The history stays in amoCRM deal and contact cards. You connect the WazzaBee connector to the same amoCRM, and conversations continue in the same cards.
Where customers come to us from
- Wazzup*
- ChatApp*
- i2crm*
- Radist.Online*
- Umnico*
- Chat2Desk*
- Wahelp*
- whatcrm*
Frequently asked questions
Which services can I switch from?
From any service your WhatsApp runs through: Wazzup*, ChatApp*, i2crm*, Radist.Online*, Umnico*, Chat2Desk*, Wahelp*, whatcrm* and others. The path depends not on the service name, but on how your number is connected and where your agents work.
Will my number stay the same?
Yes. A WhatsApp Business API number moves to us as a whole, and a number from the app is connected officially without removing the app. Customers keep writing to the same number.
What happens to my conversations?
If your agents worked in Bitrix24 or amoCRM, the conversations are already in the CRM and stay there. We can also import them from Bitrix24 Open Channels into your WazzaBee dashboard. For a number from the app, Meta hands over up to 6 months of personal chats during connection. Conversations stored only with your previous WhatsApp API provider are not transferred by Meta.
How do you get chats out of Bitrix24?
The portal administrator creates an inbound webhook with permissions for CRM, chats and Open Channels and sends it to us via a ticket. We only read the conversations and sort them into dashboard chats with their original dates. After the import, the webhook can be deleted.
Does the old service need to do anything?
To migrate a WhatsApp Business API number, the two-step verification PIN must be removed and we need access to your Meta Business Manager. The remaining steps happen on Meta's side and ours.
Will I have to reconfigure my CRM?
No. The connector plugs into your Bitrix24 or amoCRM: in Bitrix24 you choose the same Open Channel, and in amoCRM messages arrive in the same cards.
How long does connection take?
Connecting official WhatsApp takes 15 minutes. Importing old chats from Bitrix24 is planned separately, and we give you a timeframe once we've assessed the volume.
What to read before switching
Switching guide
Every path step by step and what to prepare
OpenCoexistence
A number from the app with chat history
OpenWazzup alternative
Switch from Wazzup* into the same CRM
OpenChatApp alternative
Switch from ChatApp* with your Bitrix24 chats
Openi2crm alternative
Switch from i2crm* without changing your number
OpenRadist.Online alternative
Switch from Radist.Online* to official WhatsApp
OpenUmnico alternative
Switch from Umnico* with your chat history
OpenChat2Desk alternative
Switch from Chat2Desk* for the whole team
OpenWhatcrm alternative
From a QR code to official WhatsApp
OpenSwitch without losing your number or customers
Sign up and tell us which service you use now. We'll pick the right path for your number and CRM and take you through the switch step by step.
* Wazzup, ChatApp, i2crm, Radist.Online, Umnico, Chat2Desk, Wahelp, whatcrm and other names mentioned are trademarks or names of their respective owners. WazzaBee is not affiliated with these companies and is not their partner or representative. The names are used only to describe which services you can switch from and do not assess their performance.