WazzaBeeWhatsApp for
food delivery
Orders are taken in a shared inbox, confirmations and delivery statuses go out on their own, and at peak time the whole shift replies instead of a single phone.
- Confirmations by template
- The whole shift in one window
- 7 days free
How leads are lost right now
Three situations almost every company knows
One phone can't handle the rush
Orders come in a stream and the operator physically can't keep up. Some customers don't wait for an answer and order from the place next door.
Customers call to ask where the driver is
Every one of those calls distracts the shift. And if they can't get through, they leave a bad review before the food even arrives.
Regulars can't be brought back
A customer orders once and disappears. Reminding them from a regular number is risky: bulk sending gets it limited.
What taking orders at peak time looks like
Orders arrive in a shared window and whichever operator is free right now replies.
How do you connect WhatsApp for food delivery?
You can be ready before the evening rush: the line goes live in about 15 minutes, and status templates and the night auto-reply are set up right after.
Dashboard and line
You register your cafe or delivery service in WazzaBee and create a WhatsApp Business API line. We see your request right away.
A name for your guests
In Meta's form you enter the name, number and profile name your guests will find you by. We'll help if anything is unclear.
Code to your order number
Meta sends a code by call or SMS. If you already take orders in the WhatsApp Business app, the number is connected with Coexistence and stays the one your guests know.
Operators, statuses, auto-reply
You add your shift operators, we prepare "accepted", "being prepared" and "courier on the way" templates and switch on the out-of-hours reply.
Business verification in Meta
It doesn't stop you taking orders. Until verification, Meta limits the number of new conversations per day, and after it the limit is lifted.
What you get
Orders taken in a shared inbox
Several operators reply in parallel and orders don't get lost in the queue.
Order confirmation
Items, total and delivery time go out as a template right after checkout.
Delivery status
Cooking, handed to the driver, arriving in 15 minutes, with no calls and no extra questions.
Table bookings
Reservation confirmations and a reminder the day before are sent automatically.
Bringing customers back
A promotion or a new dish goes out to your base through the official channel by template.
Out-of-hours auto-reply
At night the customer sees your opening hours and isn't left without an answer.
A regular number vs the official channel
In delivery, response speed and predictable statuses decide everything
How much will order statuses and promotions cost per month?
Move the sliders to match the number of statuses and promotions you send to guests, and get the total at Meta's current rates.
Your country
Meta rates depend on the recipient country. Below are the final prices per message.
Promos, discounts, invitations: marketing messages
Order status, appointment reminders, payment reminders
Everything an agent writes to a customer while the 24-hour window is open. The first 1,000 per month per number are charged at a reduced price
How much does WhatsApp cost for food delivery?
Connection is free. After that, a fixed fee for the line and messages at Meta's rates: replies to a guest within 24 hours of their order cost little, marketing broadcasts cost more.
WhatsApp Business API channel
29 900 ₸ / month
or $69 · €62
Messages are billed by Meta: the price depends on the recipient's country and the type of conversation. Marketing messages cost more, while replies sent within 24 hours after the customer writes are almost free for the first 1,000 a month per number and billed at the market rate after that. We quote the current rates when you connect.
Payment by Visa or Mastercard; for companies we issue an invoice.
What's included
- Official WhatsApp Business API channel
- Shared chat for the whole team: browser and phone
- Bitrix24 and amoCRM integrations
- Broadcasts and template notifications
- Open REST API and webhooks
- Free widget for your website
- Auto-replies: greeting and after-hours
- Help with setup and templates
- Voice messages transcribed by AI
- Quick reply templates
The first 7 days are free on any plan. Try it on your own customers and only then decide.
Free manager seats: 3. Each extra seat costs 3 000 ₸ a month.
Pay for six months and get 10% off, pay for a year and get 20% off.
Why delivery needs the official channel
Guests don't choose by the menu alone: they look at how fast you answered and whether it's clear when the food will arrive. Both come down to messaging, not phone calls.
Peak load stops being a problem
In the evening and at weekends orders come in waves. In a shared window several operators work through them, while the manager sees the queue and the response times.
Statuses cut the calls
The customer gets a confirmation and updates as the delivery progresses. Far fewer "where's my driver" calls, and the shift stays focused.
Regulars come back
A message about a new dish or a promotion goes out to your base by template through the official channel: legally, with a delivery report and no risk to the number.
Someone answers at night too
The auto-reply gives your opening hours and takes the enquiry, so in the morning the operator doesn't start from zero.
What businesses set up most often
- Taking the order and confirming the address
- Confirming the items and the total
- Status: cooking, with the driver, delivered
- Table bookings and a reminder the day before
- The dish of the day and seasonal specials
- A promotion for regular guests
- Collecting a review after delivery
- Answering questions outside opening hours
Frequently asked questions
Can we take orders directly in WhatsApp?
Yes, enquiries arrive in a shared inbox where the whole shift handles them. The menu and standard replies are saved as templates so nobody retypes them.
How do we send statuses automatically?
With template messages: we get the text approved by Meta once, and after that the order number and timing are filled in. Sending can be linked to your system through the API.
How many operators can we connect?
As many as your shift needs. Everyone has their own login, orders are distributed between operators, and the manager sees the queue and response times.
Can we send promotions to our guest base?
Yes, through the official channel using an approved template. A regular number gets limited for that kind of sending; the official channel doesn't.
What about messages at night?
You set up an auto-reply on a schedule: the guest gets your opening hours and knows when someone will get back to them.
How much does it cost?
The line costs a fixed amount, and Meta charges messages at its own rates. Replies to a guest within 24 hours of their message are inexpensive, marketing broadcasts cost more. Work out your own order flow in the calculator above.
More reading for cafes and delivery services
WhatsApp Business API for cafes
Meta's requirements and the line price
OpenWhatsApp auto-replies
What a guest sees when the kitchen is already closed
OpenWhatsApp for online stores
How stores send order statuses with templates
OpenPromotions for your guest base
Broadcasts through the official channel and template moderation
OpenWe'll connect WhatsApp to your delivery service
We set up order taking, status templates and an out-of-hours auto-reply. The first 7 days are free, just enough to get through an evening rush.