WazzaBeeTranscription of
voice messages
A customer records a minute of audio and your agent sees the text. No hunting for headphones, no listening three times over, no asking for the address again.
- Text instead of listening
- Content in the history
- Search inside transcripts
How leads are lost right now
Three situations almost every company knows
Voice messages slow the work down
An agent in an open-plan office can't play audio out loud, hunts for headphones, listens again and still ends up asking for the details.
The content isn't recorded anywhere
All that's left in the history is an audio file. To find what the customer said about the address or the amount, you have to listen to the whole thing again.
Handing over a shift is painful
A new employee has to listen through someone else's voice messages just to work out what was agreed.
What it looks like in a conversation
The customer sends a voice note, the text appears beneath it, and the agent answers on the substance right away.
How do I turn on voice message transcription?
There's nothing to install: transcription is turned on for a line as soon as the channel is connected. The official line goes live in about 15 minutes.
Sign-up and line
You create a dashboard and the line customers send voice messages to.
Number on the official channel
You fill in the Meta form and verify the number with a code sent by call or SMS.
Recognition on the line
You turn on transcription in the line settings. From then on, text appears under every voice message.
Search by words
Transcripts go into the history: you find an address, an amount or a car model by searching the conversation.
What you get
Text right under the message
A voice note turns into a transcript that the agent reads and replies to.
Faster replies
No need to find a quiet corner and headphones: the point is clear at a glance.
Content in the history
The transcript is saved next to the conversation and stays with the company.
Search by words
An address, an amount or a product name from a voice note can be found by searching the conversation.
Easier shift handover
A colleague reads the text instead of listening to someone else's audio.
Works in the shared inbox
Nothing extra to install: the transcript appears in the same window.
Voice messages with and without transcription
The difference is clearest where customers like to record a full minute
How much do conversations with voice message senders cost?
A voice message comes from the customer, so your reply goes out within the 24-hour window. Work out your conversation volume at Meta's rates.
Your country
Meta rates depend on the recipient country. Below are the final prices per message.
Promos, discounts, invitations: marketing messages
Order status, appointment reminders, payment reminders
Everything an agent writes to a customer while the 24-hour window is open. The first 1,000 per month per number are charged at a reduced price
How much does voice message transcription cost?
Transcription is listed as part of the line plan below. What exactly you have included is shown in your dashboard.
WhatsApp Business API channel
29 900 ₸ / month
or $68 · €61
Messages are billed by Meta: the price depends on the recipient's country and the type of conversation. Marketing messages cost more, while replies sent within 24 hours after the customer writes are almost free for the first 1,000 a month per number and billed at the market rate after that. We quote the current rates when you connect.
Payment by Visa or Mastercard; for companies we issue an invoice.
What's included
- Official WhatsApp Business API channel
- Shared chat for the whole team: browser and phone
- Bitrix24 and amoCRM integrations
- Broadcasts and template notifications
- Open REST API and webhooks
- Free widget for your website
- Auto-replies: greeting and after-hours
- Help with setup and templates
- Voice messages transcribed by AI
- Quick reply templates
The first 7 days are free on any plan. Try it on your own customers and only then decide.
Free manager seats: 3. Each extra seat costs 3 000 ₸ a month.
Pay for six months and get 10% off, pay for a year and get 20% off.
Why a business needs voice transcription
Voice notes became the norm long ago: it's faster for a customer to talk than to type. The problem is that for a company such a message is almost useless, because you can neither read it quickly nor find it later.
Response speed
An agent reads the transcript in seconds instead of listening for a minute and replaying the unclear parts.
Data doesn't get lost
The address, the amount, the item code or the model name stay in the text, so they can be copied into the order and found by search.
It works at volume
The more enquiries you handle, the bigger the effect: voice notes stop being the bottleneck of the shift.
Calmer disputes
An agreement made out loud is written down next to the recording, so you can pull it up at any moment.
Where it earns its keep
- Stores: the address and order contents by voice
- Delivery: clarifying the route and the time
- Car service: describing the fault
- Construction and renovation: lists of materials
- Medical centres: organisational questions
- Wholesale: orders from regular customers
- Services: task details from the client
- Working in a noisy hall or on site
Frequently asked questions
How do we switch transcription on?
It's a platform feature: you enable it for the line in your dashboard, with nothing extra to install.
Which languages does it work with?
Recognition is built for the way your customers speak: Kazakh and Russian. Quality depends on the recording: noise, echo and a very quiet voice recognise less well.
Is the transcript saved in the history?
Yes, the text stays next to the message and the conversation search works across it.
Does it replace listening?
In most cases yes, but the original recording never disappears. If the wording is disputed you can always play it.
Is it included in the plan?
Transcription is a platform feature. What exactly your plan includes is shown in your dashboard and on the pricing page.
Does it work in a shared inbox with several agents?
Yes, the transcript is visible to any employee with access to the conversation.
More useful reading on working with voice messages
We'll switch voice transcription on for your line
We connect the channel, enable recognition and show you how to search inside transcripts. The first 7 days are free.