Official Meta channel · Almaty

    WhatsApp Business API
    in Almaty

    A city where the customer messages three companies at once and buys from whoever replies first. One number for the entire sales team, leads that reach your CRM, and broadcasts that don't get you banned.

    • Payment in tenge, dollars or euros
    • Invoice for sole proprietors and companies
    • 7 days free

    How leads are lost right now

    Three situations almost every company knows

    The customer buys from whoever replies first

    In Almaty every enquiry gets a dozen offers. By the time an agent spots the message on a personal phone, the customer has already agreed terms with a competitor.

    The team is growing, the number isn't

    Five salespeople can't share one phone. So you hand out personal numbers, and your customer base scatters across phones you don't control.

    Advertising pours traffic into a black hole

    Leads from Instagram and search ads land in chats, and only half of them reach the CRM. You know the cost per lead, but not what happened to it next.

    What a sales team's day looks like in Almaty

    The queue of incoming enquiries on the left, the conversation on the right. Agents reply in parallel while the customer sees a single company number.

    9:41
    Chats
    Search
    👩🏻
    📌Aigerim
    11:15›
    About 15 minutes if the number is free. The first 7 days are free, so you can test it on real orders 👍
    👨🏻
    📌Nursultan Abdikhalyk
    14:28›
    When should I send it?2
    👩🏽
    Dana Kassymova
    14:15›
    All right, I'll wait
    👨🏼
    Alexey Smirnov
    13:45›
    Thanks a lot! 🙏
    👨🏻
    Yerzhan Muratov
    12:30›
    It's a deal
    👩🏻
    Madina Aliyeva
    11:20›
    How much is it?1
    👩🏼
    Ekaterina Popova
    Yesterday›
    Okay, waiting for your reply
    👨🏽
    Bauyrzhan Seitov
    Yesterday›
    Thanks!
    Updates
    Calls
    Tools
    3
    Chats
    Settings

    How do you launch WhatsApp Business API for a sales team in Almaty?

    The line goes live about 15 minutes after sign-up, with no need to visit an office. The steps use an online store with three sales reps as the example.

    2 minutes

    Register the store

    Create a dashboard and a WhatsApp Business API line. Our specialist sees the new request and helps from the first minutes.

    5 minutes

    Company profile for Meta

    Store name, number, display name. We check that the name matches your website or Instagram page: that's where most applications stumble.

    2 minutes

    Number confirmation

    The code arrives by call or SMS. If the number is already in WhatsApp Business on a phone, we connect it in Coexistence mode and the app keeps working.

    5 minutes

    Sales reps and CRM

    Add your salespeople to the dashboard, switch on the amoCRM or Bitrix24 integration and prepare an order confirmation template.

    in the background, after launch

    Company verification

    While Meta checks the company, the line already takes orders; only a daily limit on new conversations applies. After verification it is lifted, and we'll help prepare the documents.

    What you get

    01

    One number for the whole sales team

    Agents reply in parallel and management sees every conversation. Customers message the company, not an employee.

    02

    Leads actually reach your CRM

    Bitrix24 and amoCRM get the deal along with the conversation: the funnel adds up honestly and no lead falls between the ad and the sale.

    03

    Broadcasts without a ban

    Promotions and reminders go out through the official channel using Meta templates, and the number doesn't get blocked the way a regular one does.

    04

    Payment in tenge, dollars or euros

    By card or by invoice. Pay by invoice as a sole proprietor or a company and we issue an act and a VAT invoice. No juggling foreign-currency cards.

    05

    Speed of the first reply

    The auto-greeting fires instantly, and out-of-hours messages are covered by an auto-reply with your schedule.

    06

    Work from a phone

    A salesperson on the floor or on the road replies from mobile: same chat, same history.

    Regular WhatsApp vs the official channel

    In a market this competitive the difference shows up in the very first week

    What matters
    Regular WhatsApp Business
    Official channel
    Who owns the number
    The employee: it leaves with their phone and your contacts
    The company: the owner grants and revokes access
    How many people can reply
    One: the app is tied to a single device
    As many as you need, at the same time and with routing
    Broadcasts to your customer base
    Treated as spam, the number gets limited fast
    Allowed through templates approved by Meta
    Connection to your CRM
    You copy the conversation by hand, or not at all
    The conversation is attached to the deal automatically
    Conversation history
    On a personal phone, out of reach for management
    In the company dashboard, with search and tags
    What the customer sees
    A different number for every agent
    One company number with a name and a profile

    What will a broadcast to your customer base cost?

    It depends on the number of broadcasts, order notifications and replies. Set your volume with the sliders; the estimate uses the same rates your balance is charged at.

    Your country

    Meta rates depend on the recipient country. Below are the final prices per message.

    Broadcasts and promos1 000 msgs

    Promos, discounts, invitations: marketing messages

    0.086 $ per message86.02 $
    Notifications500 msgs

    Order status, appointment reminders, payment reminders

    0.0286 $ per message14.28 $
    Replies in a conversation2 000 msgs

    Everything an agent writes to a customer while the 24-hour window is open. The first 1,000 per month per number are charged at a reduced price

    first 1,000: 0.0031 $, then 0.0286 $31.64 $
    Your monthly bill
    Platform and line69.00 $
    Messages131.94 $

    Total

    200.94 $

    Incoming messages from customers and your replies are billed separately, by actual usage. Connection is free and there are no hidden fees.

    How much does WhatsApp for business cost in Almaty?

    Connection is free, the line is paid monthly, and Meta charges for messages separately. The plan already includes a chat for the whole team, CRM integrations and a website widget.

    WhatsApp Business API channel

    29 900 ₸ / month

    or $69 · €62

    Messages are billed by Meta: the price depends on the recipient's country and the type of conversation. Marketing messages cost more, while replies sent within 24 hours after the customer writes are almost free for the first 1,000 a month per number and billed at the market rate after that. We quote the current rates when you connect.

    Payment by Visa or Mastercard; for companies we issue an invoice.

    What's included

    • Official WhatsApp Business API channel
    • Shared chat for the whole team: browser and phone
    • Bitrix24 and amoCRM integrations
    • Broadcasts and template notifications
    • Open REST API and webhooks
    • Free widget for your website
    • Auto-replies: greeting and after-hours
    • Help with setup and templates
    • Voice messages transcribed by AI
    • Quick reply templates

    The first 7 days are free on any plan. Try it on your own customers and only then decide.

    Free manager seats: 3. Each extra seat costs 3 000 ₸ a month.

    Pay for six months and get 10% off, pay for a year and get 20% off.

    Why businesses in Almaty need the official channel

    Almaty is the most competitive market in the country. Customers almost never call: they message several companies on WhatsApp at once and compare not just the price, but how fast you answer.

    The team grew, control didn't

    One salesperson and a personal phone works fine. At three to five agents it turns into chaos: customers write to whoever's number they saved, replies depend on someone's mood, and when a person quits the customer base leaves with their phone.

    The number becomes company property

    Conversations are routed between agents, history is stored in your dashboard and open to management. Nothing changes for the customer: they message the same familiar WhatsApp.

    Advertising finally adds up

    A lead from Instagram or search ads lands in the CRM together with the conversation. You can see how many leads came in, how many turned into deals and at which step the money leaks.

    Reminders and win-backs without risk

    Remind someone about an appointment, announce that stock has arrived, bring a customer back with a promotion. From a regular number that earns you a ban; through the official channel it's a routine template scenario.

    The first reply decides who gets paid

    A greeting goes out instantly, the request joins the shared queue and a free manager picks up the chat. In the evening and at weekends an auto-reply with your schedule keeps the client from leaving for whoever answered sooner.

    Payment in tenge, dollars or euros and documents for accounting

    By card or by invoice, with no foreign cards or transfers. Sole traders and companies get an invoice and closing documents, so the cost goes through the books as an ordinary service.

    Who it fits in Almaty

    • Online stores and delivery: order confirmation and status
    • Beauty salons, barbershops, clinics: bookings and reminders
    • Restaurants and coffee shops: reservations, pre-orders, feedback
    • Car dealers and service centres: bookings, invoices, car ready
    • Real estate and rentals: shortlists, viewings, paperwork
    • Training centres and courses: schedules, payments, contact with parents

    Frequently asked questions

    How long does it take to get connected in Almaty?

    About 15 minutes if the number is free: sign-up, the Meta form, a confirmation code, and the line is live. Meta's business verification happens after launch and doesn't interrupt your conversations.

    Can we move our current working number to the official channel?

    Yes, and you do not have to change it. With Coexistence the number stays in the WhatsApp Business app on the phone while the official channel runs in parallel: contacts are pulled into the account and up to six months of conversations can be transferred.

    How do we pay and what documents will you provide?

    Payment is in tenge, by card or by invoice. If you pay by invoice as a sole proprietor or a company, we hand over the closing documents. Card payments don't come with documents.

    Do you set up integrations with Bitrix24 and amoCRM?

    Yes, both are ready and take a few minutes to install. For in-house systems there's an open REST API and webhooks.

    How many agents can we connect?

    As many as you like. Employees are added in the dashboard, and the owner grants and revokes access to the lines, so when someone leaves, you simply remove their access.

    What if Meta rejects the application?

    We look into the reason and reapply. Usually it comes down to the company name not matching the website or an incomplete Business Manager, and both are fixable.

    We will connect your +7 number

    Signing up takes a couple of minutes and the first 7 days are free. We will help you pass Meta's review and write your first templates: without them a channel often gets stuck in moderation.