WazzaBeeTelegram
for business
Both a bot and a regular account can be connected. Conversations arrive in the same inbox as WhatsApp, and the history stays with the company instead of an agent's phone.
- Bot on the free plan
- In one window with WhatsApp
- CRM integration
How leads are lost right now
Three situations almost every company knows
Customers write in different messengers
Some on WhatsApp, some on Telegram. Agents keep two apps open and part of the messages stay unread.
Conversations sit in a personal account
An employee's Telegram is their private account. The company can't see the conversations and loses them along with the person.
Leads never reach the CRM
Everything was agreed on Telegram, and the system is empty: the deal is created by hand, or not at all.
What working with Telegram and WhatsApp together looks like
Messages from both messengers arrive in one window, and the agent replies without switching.
How do I connect Telegram to the shared chat?
A bot is created through @BotFather, and a work account is connected by phone number. Either way, the conversations appear right next to WhatsApp.
WazzaBee dashboard
You sign up and choose what to connect: a bot or a work Telegram account.
Bot via @BotFather
You create a bot in Telegram, copy the token you're given and paste it into the “Bot token” field. The line is ready.
Or an account by number
If customers already write to your work Telegram, you connect it by phone number. Customers don't need a new address.
CRM integration
You turn on forwarding to Bitrix24 or amoCRM. For your own system, there's a REST API and webhooks.
Agents in a shared window
You add your team, and conversations are shared out among them. Access is revoked in the dashboard, and the conversations stay with the company.
What you get
Bot or regular account
Connect a bot for enquiries, or the working account customers already write to.
A shared inbox with WhatsApp
Messages from every channel arrive in one window, with no switching between apps.
History belongs to the company
Conversations are stored in your dashboard: an employee leaves, the chats and contacts stay.
Connected to your CRM
Bitrix24, amoCRM or your own system through the open API.
A whole team on one channel
Several agents reply in parallel and conversations are distributed between them.
A free start for the bot
The bot has a plan with no monthly fee and a cap on conversations, so you can start with no budget.
An employee's personal Telegram vs a company channel
The difference is who owns the conversation and whether it reaches your system
Connect a number and the whole team works
The line price includes three seats for managers. Need more, every next seat is $6 a month. Build your own setup below: line, period, currency.
Telegram Bot connected to the CRM
BOT SOLO
300 диалогов
Подключение бота к CRM для старта.
- 300 conversations a month
- Group chat support
- Message first
- Voice transcription (AI)
- Mass broadcasts
- Website chat with analytics
- Quick reply templates
BOT EMPIRE
Безлимит
Для нагруженных ботов и активных переписок.
- Unlimited conversations
- Group chat support
- Message first
- Voice transcription (AI)
- Mass broadcasts
- Website chat with analytics
- Quick reply templates
Payment by card in tenge, dollars or euro. Six months of prepayment give a 10% discount, a year gives 20%. The first seven days on any line are free. Messages on official WhatsApp are billed separately at Meta rates.
How businesses use Telegram
In Kazakhstan Telegram stopped being just a chat app a long time ago: companies take enquiries, run customers and send channel notifications through it.
Bot or account: which to choose
A bot is handy for website enquiries and notifications, and it has a free plan. A regular account suits you when customers already write to your working number and you don't want to change anything.
One inbox instead of two apps
Telegram and WhatsApp arrive in a shared window. Agents see the whole queue, and management sees how many enquiries there are and where the delays sit.
Conversations don't walk out with the person
Chats and contacts are stored in the company dashboard. Access is granted and revoked, and the customer base stays with the business.
Enquiries reach the CRM
Bitrix24 and amoCRM receive the enquiry along with the conversation, and in-house systems have an open REST API and webhooks.
What businesses do through Telegram
- Taking website enquiries through a bot
- Replying to customers from a shared inbox
- Order and status notifications
- Support and handling complaints
- Linking enquiries to the CRM
- Several agents working on one channel
- Keeping a history for every customer
- Fast replies from templates
Frequently asked questions
How is a bot different from a regular account?
A bot is a separate channel with a name like @yourbot; people write to it after pressing Start, and it's free on the starter plan. A regular account is your working Telegram number: customers write where they're used to writing.
Can we connect both Telegram and WhatsApp?
Yes, that's the most common setup. Each channel is a separate line, while conversations come together in one window and one CRM.
Is the Telegram bot really free?
The starter plan has no monthly fee, with a cap on the number of conversations per month. The exact figures are in the pricing block above. They come from our system and are always current.
Will conversations reach Bitrix24 or amoCRM?
Yes, through the same integrations as WhatsApp: an enquiry creates a deal and the conversation is attached to the card.
What happens when an agent quits?
Access is revoked in the dashboard, and the conversations and contacts stay with the company.
Do we need a developer?
No. A bot is created in a few minutes and a regular account is connected by number. You only need a developer to link an in-house system.
More reading on Telegram for business
We'll connect Telegram to your inbox and CRM
We create the bot or connect your working account and bring every conversation into one window with WhatsApp. The first 7 days are free.