WazzaBeeAuto-replies
in WhatsApp
A customer writes at night or while everyone is busy and gets an answer straight away. Two rules cover most situations: a greeting on the first message and an out-of-hours reply.
- Weekly schedule
- Plain text or template
- 7 days free
How leads are lost right now
Three situations almost every company knows
Night-time messages go unanswered
Someone wrote at eleven in the evening and saw a reply at ten in the morning. By then they had messaged two more companies and bought from whoever answered.
First impressions fade into silence
A new customer has no idea whether the message even arrived. Silence in the first few minutes reads as "they don't care".
Agents type the same thing over and over
Address, opening hours, delivery terms: twenty times a day by hand. Time goes into typing instead of selling.
What an auto-reply looks like to a customer
Someone writes, the answer arrives instantly, and an agent picks up the conversation in the same chat.
How do I turn on WhatsApp auto-replies?
First the channel itself goes live, which takes about 15 minutes. Then both auto-reply rules are set up on a single dashboard screen.
Dashboard and line
You sign up and create a WhatsApp Business API line. Auto-replies run on the official channel, so you don't need to keep a phone nearby.
Number and Meta form
You enter your company details and verify the number with a code. From then on, messages arrive in your dashboard.
Greeting text
You write what people see in reply to their first message: who you are and when an agent will respond. You can use plain text or an approved template.
Schedule and pause
You mark working hours for each day, switch off days off and set the pause between repeats. The rule can be turned on for all lines or selected ones.
What you get
A greeting on the first message
Sent when someone contacts you for the first time: the customer immediately sees the enquiry has been received.
An out-of-hours reply
Fires according to your schedule and tells the customer when someone will get back to them.
A weekly schedule
Separate hours for each day and days off switched off, so the auto-reply works exactly when it should.
A pause between repeats
Configurable, so the same person doesn't get an auto-reply to every single message.
Plain text or a template
Send an ordinary message or a template approved by Meta: your choice.
Separate settings per line
A rule can be switched on for every line at once or only for the ones you choose.
Without auto-replies and with them
The difference shows up most in the evening, at weekends and in the first minutes after an enquiry
How much will auto-replies cost at Meta's rates?
An auto-reply goes out in response to a customer's message, so it falls within the 24-hour window. Work out how many such replies you'll have in a month.
Your country
Meta rates depend on the recipient country. Below are the final prices per message.
Promos, discounts, invitations: marketing messages
Order status, appointment reminders, payment reminders
Everything an agent writes to a customer while the 24-hour window is open. The first 1,000 per month per number are charged at a reduced price
How much do WhatsApp auto-replies cost?
There's no separate fee for auto-replies: both rules are included in the line plan. Meta charges each message sent at its standard rates.
WhatsApp Business API channel
29 900 ₸ / month
or $68 · €61
Messages are billed by Meta: the price depends on the recipient's country and the type of conversation. Marketing messages cost more, while replies sent within 24 hours after the customer writes are almost free for the first 1,000 a month per number and billed at the market rate after that. We quote the current rates when you connect.
Payment by Visa or Mastercard; for companies we issue an invoice.
What's included
- Official WhatsApp Business API channel
- Shared chat for the whole team: browser and phone
- Bitrix24 and amoCRM integrations
- Broadcasts and template notifications
- Open REST API and webhooks
- Free widget for your website
- Auto-replies: greeting and after-hours
- Help with setup and templates
- Voice messages transcribed by AI
- Quick reply templates
The first 7 days are free on any plan. Try it on your own customers and only then decide.
Free manager seats: 3. Each extra seat costs 3 000 ₸ a month.
Pay for six months and get 10% off, pay for a year and get 20% off.
What auto-replies can and can't do
We deliberately don't promise a bot builder with branching logic: the dashboard has two rules that cover most real-world needs, and anything more complex is done through the open API.
Two rules out of the box
A greeting on the first enquiry and an out-of-hours message. Each has its own text, its own lines, its own schedule and its own pause between repeats.
Works without an agent
The system sends it: the message goes out right after the customer gets in touch, even if nobody is at their desk.
Complex scenarios go through the API
If you need a full bot with branching, you connect it through the open REST API and webhooks: incoming messages hit your handler and replies come back.
Quick replies for agents
Standard phrases (address, hours, delivery terms) are saved as templates and sent in a couple of clicks.
Where it earns its keep
- Stores: answering at night and at weekends
- Services and bookings: confirming the enquiry
- Delivery: opening hours and lead times
- Clinics: appointment times and the address
- Wholesale: terms and minimum order
- Rentals: availability and rules
- Service teams: taking requests outside the shift
- Training: schedule and pricing
Frequently asked questions
Is this a full chatbot?
No, and we say so honestly. The dashboard has two rules: a greeting on the first message and an out-of-hours reply. We don't offer a scenario builder with branching. If you need that kind of bot, you connect it through the open API on your side.
Can we set our own schedule?
Yes, hours are set separately for each day of the week and days off can be switched off. The out-of-hours auto-reply follows that schedule exactly.
Will the customer get an auto-reply to every message?
No. There's a pause between repeats: until it runs out, the same person won't receive the auto-reply again.
Can the auto-reply be enabled on only some lines?
Yes, a rule applies either to all lines or to the ones you select. That's configured in the dashboard.
Plain text or a template: which should we choose?
Plain text is simpler and can be changed instantly. A template is needed when the message has to reach a customer who hasn't written for a while: under Meta's rules, only approved templates can be sent outside the 24-hour window.
Are auto-replies charged for?
A sent message is charged under Meta's usual rules for that conversation type. Replying to a customer within 24 hours of their enquiry costs very little, and the calculator above works it out.
We'll switch auto-replies on for your line
We help you word the greeting and the out-of-hours message, then set the schedule and the pause. The first 7 days are free.