WazzaBeeInstagram
and amoCRM
Direct messages arrive in the amoCRM deal card: your agent replies from the CRM, the enquiry lands in the right funnel, and leads from advertising finally add up.
- Chat in the deal card
- Your own funnel
- Enquiries tracked
How leads are lost right now
Three situations almost every company knows
DMs sit apart from deals
The conversation is in the app, the deal is in the CRM, and the only way to connect them is by hand.
Leads from advertising get lost
The campaign drives people into DMs, and those enquiries never show up in the funnel.
One person does all the replying
The whole flow depends on whoever has access to the account.
What working with DMs in amoCRM looks like
An incoming message opens a deal, and the conversation runs inside the customer card.
How the connection works
Everything is remote. If the number is in order, the channel goes live in about 15 minutes
Sign-up and channel
You create an account and set up a WhatsApp Business API channel. We see your request straight away and get in touch.
Meta form
You fill in your company details right from the dashboard: name, number, channel name. We guide you through every field.
Confirming the +7 number
Meta sends a code by call or SMS and you enter it in the form. From that moment the number runs as a business channel.
Templates and launch
We prepare your first message templates and connect your CRM, and you can start writing to customers. After that you work from the chat or from your own system.
Business verification in Meta
Verification happens after the launch and does not affect messaging: until it is done Meta limits how many new conversations you can start per day, and afterwards the limit is lifted. We will help you collect the documents.
What you get
DMs in the deal card
Conversations run in the native amoCRM chat and your agent never leaves the CRM.
Enquiries in the right funnel
You choose where new Instagram conversations land.
The team replies together
Several agents work in parallel and conversations are distributed between them.
Leads are counted
The source is recorded and the return on your advertising is visible in the funnel.
Alongside WhatsApp
The channels arrive in one CRM and in the company's shared inbox.
History belongs to the company
Conversations are stored in your dashboard and in the customer card.
DMs in the app vs DMs in amoCRM
What matters is whether leads reach the funnel and whether they can be measured
Connect a number and the whole team works
The line price includes three seats for managers. Need more, every next seat is $6 a month. Build your own setup below: line, period, currency.
Instagram Direct, messages in a single inbox
TEAM
500 диалогов
Для среднего бизнеса
- 500 conversations a month
- Group chat support
- Message first
- Voice transcription (AI)
- Mass broadcasts
- Website chat with analytics
- Quick reply templates
EMPIRE
Безлимит
Для крупного бизнеса
- Unlimited conversations
- Group chat support
- Message first
- Voice transcription (AI)
- Mass broadcasts
- Website chat with analytics
- Quick reply templates
Payment by card in tenge, dollars or euro. Six months of prepayment give a 10% discount, a year gives 20%. The first seven days on any line are free. Messages on official WhatsApp are billed separately at Meta rates.
Why DMs belong in amoCRM
Instagram brings in leads, but the app can neither distribute them nor link them to deals. amoCRM can, but it's missing the channel.
An enquiry becomes a deal
A new message creates a deal in the funnel you chose and pulls in the contact.
A native chat
Conversations run in the built-in amoCRM chat: nobody needs retraining.
Advertising becomes measurable
You can see how many leads came from DMs and how many made it to a sale.
Access without the password
Agents reply through the CRM and never need the account password.
What businesses set up most often
- Leads from ads into the funnel you choose
- Replies straight from the deal card
- Distributing enquiries across the team
- A conversation history per customer
- DMs alongside WhatsApp
- Recording the source of each enquiry
- Templates for frequent questions
- Handing a deal over without losing context
Frequently asked questions
What do we need to connect?
An Instagram business or creator profile linked to a Facebook page: Meta's requirement for access to messages.
Will the conversation be in the card?
Yes, in the native amoCRM chat, along with the customer's history.
Can we choose the funnel?
Yes, during setup you specify the funnel for new enquiries from this channel.
How many agents can reply?
As many as you need: conversations are distributed and each person works under their own login.
How much does it cost?
You pay for the Instagram line; the prices above come from our system.
Do comments reach the CRM?
No, only Direct messages. Comments stay in Instagram.
We'll connect Direct to your amoCRM
We link the account, pick the funnel and set up the chat inside the card. The first 7 days are free.