WazzaBeeTelegram
and amoCRM
Messages from your Telegram bot and work account arrive in the native chat of the amoCRM card. New conversations go into the funnel you chose on their own, and your agent replies without leaving the deal.
- Chat in the deal card
- Your own funnel
- Bot or account
How leads are lost right now
Three situations almost every company knows
The deal is in amoCRM, the conversation is on Telegram
Your agent moves stages in the CRM but negotiates in the messenger. A week later nobody remembers what discount was promised.
Nobody logs new conversations
Someone messaged the bot in the evening, and by morning the message had sunk down the feed. No deal, no task, and the customer never got a reply.
The account is in an employee's name
The work Telegram is registered to an agent's personal number. Once they leave, the company has neither the chats nor the contacts.
What working with Telegram in amoCRM looks like
An incoming message opens a deal, and the conversation runs inside the customer card.
How do you connect Telegram to amoCRM?
The amoCRM administrator installs the app, you add a bot or an account and choose the funnel for new conversations.
Telegram line
You sign up for a dashboard and connect a bot with a token from @BotFather, or a work account by phone number.
The amoCRM app
The account administrator clicks “Install in amoCRM” and grants access.
A funnel for Telegram
You choose where new conversations land. Each channel can have its own funnel.
Chat in the card
Messages appear in the deal's native chat, and agents reply from amoCRM.
What you get
Chat right inside the deal
Telegram appears in the standard chat of the amoCRM card, next to notes and tasks.
A funnel of its own for Telegram
New conversations land wherever you say. WhatsApp and Telegram can go into different funnels.
Two ways to connect
A bot for the button on your website and a work account for people who already message you on Telegram.
Together with WhatsApp
Both messengers connect to the same amoCRM account, so there are no separate apps to maintain.
Distribution across the team
Several agents handle Telegram at the same time, each with their own conversations.
Contacts stay with the company
Conversations are kept in the card and in your WazzaBee dashboard, even after an employee leaves.
Telegram on a phone vs Telegram in amoCRM
What happens to an enquiry after the first message
Connect a number and the whole team works
The line price includes three seats for managers. Need more, every next seat is $6 a month. Build your own setup below: line, period, currency.
Telegram Bot connected to the CRM
BOT SOLO
300 диалогов
Подключение бота к CRM для старта.
- 300 conversations a month
- Group chat support
- Message first
- Voice transcription (AI)
- Mass broadcasts
- Website chat with analytics
- Quick reply templates
BOT EMPIRE
Безлимит
Для нагруженных ботов и активных переписок.
- Unlimited conversations
- Group chat support
- Message first
- Voice transcription (AI)
- Mass broadcasts
- Website chat with analytics
- Quick reply templates
Payment by card in tenge, dollars or euro. Six months of prepayment give a 10% discount, a year gives 20%. The first seven days on any line are free. Messages on official WhatsApp are billed separately at Meta rates.
Why link Telegram with amoCRM
Telegram brings in customers quickly, and amoCRM helps take them all the way to payment. While the two aren't connected, your agent works as a go-between from one window to the other.
The first message opens a deal
A new conversation appears in the chosen funnel right away, along with the contact. It's visible on the kanban board, not just in the messenger.
Replies from the card
Your agent writes to the customer in the native amoCRM chat. Stages, tasks and the conversation are all in one place.
The bot catches website enquiries
The Telegram button on your website leads to the bot, and every enquiry gets its own deal with no manual entry.
The channel belongs to the business
The administrator sets up the connection, employees only get access. A resignation doesn't take the customer base with it.
How businesses use Telegram in amoCRM
- A website bot creates deals in a separate funnel
- An admin's work account inside the customer card
- Telegram and WhatsApp in different funnels
- Replying to customers without leaving the deal
- Tasks and conversations in one card
- A new agent sees past agreements
- Several agents on one bot
- Tracking how many deals Telegram brought in
Frequently asked questions
Will the conversation be in the deal card?
Yes: Telegram messages go to the standard amoCRM chat, and your agent replies from the same card where they set tasks.
Which funnel will enquiries go to?
The one you choose when setting up the channel. If both Telegram and WhatsApp are connected, each can have its own funnel.
Bot or account: which is better?
It depends on where your customers come from. For your website and ads a bot is more convenient, and it starts with no monthly fee. If people already message your work Telegram, connect the account.
Can I connect WhatsApp too?
Yes. Official WhatsApp connects to the same amoCRM account as a separate line.
How much does it cost?
The price of a Telegram line is listed in the pricing on this page. The amoCRM app isn't paid for separately.
What happens when the person in charge changes?
Nothing is lost: the new agent opens the card and reads the entire conversation with the customer.
We'll connect Telegram to your amoCRM
We'll install the app in amoCRM, connect your bot or account and choose a funnel for Telegram. The first week is a free trial.