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    How to pay

    Payment methods and how payments are processed

    Payment methods

    We accept bank cards of international payment systems:

    Visa
    Mastercard

    We accept VISA and Mastercard cards issued by banks in Kazakhstan and other countries.

    How payment works

    1. 1

      Choose a plan

      Open the "Billing" section in your account and pick the plan that fits your communication line.

    2. 2

      Choose the period

      Pick a period: 1 month, 6 months or 12 months. Paying for six months or a year comes with a discount.

    3. 3

      Enter your card details

      You will be redirected to the secure page of the payment provider. Enter your bank card details there.

    4. 4

      Confirm the payment

      Confirm the transaction with an SMS code or a push notification from your bank (3D Secure).

    5. 5

      Done

      Once the payment goes through, the plan is activated automatically. You will get a confirmation by email.

    Payment security

    All payments are processed by a certified payment provider using modern encryption protocols.

    • Data is protected with SSL encryption (256-bit)
    • 3D Secure is supported for extra protection
    • We do not store your card details on our servers
    • The payment provider is PCI DSS compliant

    Payment gateway fee

    Paying by bank card or by invoice includes a payment gateway fee charged by FreedomPay of 3.6287% of the payment amount.

    The fee is shown as a separate line before payment
    Payment proceeds only after you accept the fee terms
    No fee is charged when paying from the partner balance

    Payment terms

    Currency

    Tenge (KZT)

    Payment type

    100% prepayment

    Activation

    Immediately after payment

    Receipt

    Sent by email

    Subscription refunds (plans)

    A subscription is prepaid for 1, 6 or 12 months. You can turn off auto-renewal at any time, and the service keeps working until the end of the paid period.

    A refund is possible if the service was not delivered through WazzaBee's fault, or in case of a major outage (over 72 hours)
    No refund is issued for the period when access to the Service was provided and the service was delivered

    Balance refunds (WABA traffic)

    Topping up the balance is a prepayment for WhatsApp Business API usage. Funds are charged as you use them (when messages are sent).

    If you stop using the service:

    • • The unused balance is refundable
    • • The cost of services actually delivered is deducted
    • • Incurred costs are deducted (payment system fees, WABA verification costs)

    To request a refund, write to support@wazzabee.com and include your bank details.

    Refund guarantees

    In line with art. 686 of the Civil Code of Kazakhstan and the Consumer Rights Protection Act:

    • We do not keep money for services that were not delivered
    • A request is reviewed within 10 business days
    • The refund goes back to the card used for the payment

    Full refund terms are described in the Public offer (section 5).

    Any questions?

    If you have questions about payment or trouble completing one, get in touch with our support team:

    support@wazzabee.com+7 777 261 11 16

    Send a message to the WhatsApp number (we don't take calls).

    Maestro Group (sole proprietorship)

    Republic of Kazakhstan, Kaskelen, Aitey Batyr street

    Public offer • Privacy policy