WazzaBeeWhatsApp for
amoCRM
A customer writes on WhatsApp and the message appears in the chat inside the deal card. Your agent replies straight from amoCRM, while templates and Salesbot work without third-party services.
- Official Meta channel
- Templates right in the chat
- 7 days free
How leads are lost right now
Three situations almost every company knows
Agents live in two windows
The deal is in amoCRM, the conversation is on a phone. Half the agreements never reach the card, and management sees the outcome but never the discussion.
Templates have to be copied by hand
Approved texts sit in a separate service or in notes. Agents copy them manually and get the variables wrong.
Automation stops at the messenger
Salesbot can walk a customer through the stages, but it can't send a WhatsApp message without an official channel, and the chain breaks.
What an agent's work in amoCRM looks like
An incoming message opens a deal, the conversation runs inside the card, and a template goes out in a couple of clicks.
How do I connect WhatsApp to amoCRM?
First we launch the WhatsApp line, which takes about 15 minutes. Then the amoCRM administrator installs the app and picks a funnel.
Sign-up and number
You create a WazzaBee dashboard and a WhatsApp Business API line on your company's business number.
Meta form and code
You fill in the company name and channel name, then verify the number with a code sent by call or SMS.
App in amoCRM
The account administrator clicks “Install in amoCRM” and grants access. You enter your subdomain, and the integration is ready.
Funnel and templates
You choose a funnel for new enquiries or “Incoming leads”. Approved templates are pulled into the card chat.
Salesbot step
You add a template-sending step to the bot, and reminders go out without an agent. Company verification in Meta runs in parallel and doesn't interrupt your work.
What you get
Conversations in the deal card
Messages arrive in the native amoCRM chat, next to stages, tasks and notes.
New enquiries in the right funnel
You choose which funnel receives deals created from incoming messages.
WABA templates right in the chat
Approved templates are synced into amoCRM: agents pick them from a list instead of copying text.
Sending from Salesbot
A bot step sends a template with variables and branches the scenario on the result: delivered or not.
History belongs to the company
Conversations are stored both in your dashboard and in the customer card: changing the owner doesn't reset the context.
An official channel
It runs on the WhatsApp Business API: messaging first with an approved template is legal and doesn't put your number at risk.
A personal WhatsApp vs a channel inside amoCRM
The key difference is whether the agreements make it into the deal card
How much will you spend on messages from amoCRM?
Include templates sent by Salesbot and agent replies from the deal card. A reply within 24 hours of the customer's message is the cheapest.
Your country
Meta rates depend on the recipient country. Below are the final prices per message.
Promos, discounts, invitations: marketing messages
Order status, appointment reminders, payment reminders
Everything an agent writes to a customer while the 24-hour window is open. The first 1,000 per month per number are charged at a reduced price
How much does WhatsApp in amoCRM cost?
The amoCRM app and template sync are already included in the line price. Only messages are paid separately, at Meta's rates.
WhatsApp Business API channel
29 900 ₸ / month
or $68 · €61
Messages are billed by Meta: the price depends on the recipient's country and the type of conversation. Marketing messages cost more, while replies sent within 24 hours after the customer writes are almost free for the first 1,000 a month per number and billed at the market rate after that. We quote the current rates when you connect.
Payment by Visa or Mastercard; for companies we issue an invoice.
What's included
- Official WhatsApp Business API channel
- Shared chat for the whole team: browser and phone
- Bitrix24 and amoCRM integrations
- Broadcasts and template notifications
- Open REST API and webhooks
- Free widget for your website
- Auto-replies: greeting and after-hours
- Help with setup and templates
- Voice messages transcribed by AI
- Quick reply templates
The first 7 days are free on any plan. Try it on your own customers and only then decide.
Free manager seats: 3. Each extra seat costs 3 000 ₸ a month.
Pay for six months and get 10% off, pay for a year and get 20% off.
What WhatsApp plus amoCRM gives you
amoCRM moves a deal through stages and sets tasks, but it can't message a customer on WhatsApp by itself. The WazzaBee app adds that channel right into the card.
The enquiry lands in the funnel immediately
A new message creates a deal in the chosen funnel or in “Incoming leads” and pulls in the contact. Nobody has to create the card by hand.
A native chat, not a separate window
Conversations run in the built-in amoCRM chat: nobody needs retraining and there's no extra app to keep open.
Templates where you actually need them
Templates approved by Meta appear in a list right inside the chat, variables included. That means less manual copying and fewer mistakes in the text.
Salesbot reaches into WhatsApp
A bot step sends a template with values pulled from the deal fields and returns a result the scenario can branch on.
What businesses set up most often
- A lead from an ad into a separate funnel
- Order confirmation as a Salesbot step
- A reminder about an unpaid invoice
- Winning back a customer who went quiet
- A delivery status update by template
- An invitation to come back again
- A request for a review after purchase
- Changing the deal owner without losing the history
Frequently asked questions
How does WhatsApp connect to amoCRM?
You create a WhatsApp Business API line in your dashboard, connect your amoCRM account over OAuth and then pick the funnel for new enquiries. We help you through every step, and it usually takes a few minutes.
Will the conversation be in the deal card?
Yes, in the native amoCRM chat. Your agent replies straight from the card, and the history is kept both in the CRM and in your dashboard.
Can we send templates from amoCRM?
Yes. Templates approved by Meta are synced into amoCRM and available to agents in a list right inside the chat, variables included.
Does Salesbot work?
Yes, there's a Salesbot step: it sends a template with values pulled from the deal fields and returns a result the scenario can branch on.
Can we message a customer first?
Yes, with an approved template: from the card chat or as a Salesbot step. Meta allows plain text within 24 hours of the customer's message.
How much does the integration cost?
The amoCRM app is included in the line price. You pay for the line and for messages at Meta's rates, and the calculator on this page helps you estimate the total.
How many numbers can we connect?
As many as you need: each number has its own line, and new deals from it can go to a separate funnel.
What happens when the deal owner changes?
The deal is handed over together with the chat: the new agent reads the whole conversation in the card and picks up where it left off.
More useful reading on WhatsApp and amoCRM
Connecting WhatsApp Business API
Meta's requirements, timelines and pricing
OpenWhatsApp for Bitrix24
Conversations in Open Channels and deals
OpenBroadcasts and templates
What you're allowed to send customers
OpenDocumentation and API
REST API, webhooks and request examples
OpenWhatsApp calls in amoCRM
Call window in the widget, call recording in the deal
OpenWhatsApp auto-replies
A greeting and an out-of-hours message
OpenWe'll connect WhatsApp to your amoCRM
We'll install the app, choose a funnel and pull approved templates into the amoCRM chat. You can work free for a week on real enquiries.