Support

    We help you connect messengers, get comfortable with your CRM and set up work with customers. Pick the channel you prefer, or check the answers below first.

    Chat in your account

    The main channel for customers. We see your lines and settings right away, so we sort things out faster than anywhere else. The conversation history is kept.

    Log in and write

    Telegram

    Handy if you have not signed up yet or cannot access your account. Questions about pricing and setup are welcome here too.

    @WazzaBeeSupportBot

    WhatsApp

    The same messenger you connect to your CRM. Write to us here if WhatsApp is more convenient for you.

    +7 777 261 11 16

    Messages only: we do not take calls on this number.

    Email

    For documents, invoices, refunds and anything that needs attachments.

    support@wazzabee.com

    We usually reply within a couple of hours

    We work on weekdays. If it is urgent and your line is down, write on Telegram or WhatsApp: we will see it sooner.

    Knowledge base

    Step-by-step guides with screenshots, often faster than waiting for a reply

    All documentation

    Common questions

    The things people ask us most often

    Did not find your answer?

    Write to us: describe what is happening and attach a screenshot. That way we can solve it from your first message, with no follow-up questions.