WazzaBeeYour number was banned
in WhatsApp
We explain what gets business numbers banned on WhatsApp, what you can do right now, and how to move your conversations to the official channel where broadcasts are allowed by the rules.
- The reasons explained
- A clear action plan
- How to avoid a repeat
How leads are lost right now
Three situations almost every company knows
The number was cut off without warning
In the morning the app says the account is banned. Customers can't reach you, enquiries stop and the conversations are inaccessible.
The customer base went with the number
Contacts and history existed only on the phone. There's nowhere to recover who wrote and what about.
The new number gets banned too
You bought a SIM card, messaged your customers, and a week later it happened again. The problem isn't the number, it's the way you send.
How conversations work in the official channel
Messages go out through approved templates and replies arrive in the company's shared inbox.
How the connection works
Everything is remote. If the number is in order, the channel goes live in about 15 minutes
Sign-up and channel
You create an account and set up a WhatsApp Business API channel. We see your request straight away and get in touch.
Meta form
You fill in your company details right from the dashboard: name, number, channel name. We guide you through every field.
Confirming the +7 number
Meta sends a code by call or SMS and you enter it in the form. From that moment the number runs as a business channel.
Templates and launch
We prepare your first message templates and connect your CRM, and you can start writing to customers. After that you work from the chat or from your own system.
Business verification in Meta
Verification happens after the launch and does not affect messaging: until it is done Meta limits how many new conversations you can start per day, and afterwards the limit is lifted. We will help you collect the documents.
What you get
A clear reason
We work out what triggered the ban: bulk sending, recipient complaints or a rule violation.
An action plan
We show you how to file an appeal and what to write so it actually gets reviewed.
The official channel
In the WhatsApp Business API broadcasts are allowed through approved templates. That's the legitimate route.
History belongs to the company
Conversations and contacts are stored in your dashboard and don't disappear with a phone.
Quality control for broadcasts
We help you write a template that passes moderation and doesn't collect complaints.
Delivery reports
You can see what was delivered and read, rather than "it went out somewhere".
A regular number vs the official channel
The key difference is whether you're allowed to message customers first and what happens for bulk sending
How much it will cost per month
Move the sliders to match your message volume. We use the current rates, the same ones charged to your balance
Your country
Meta rates depend on the recipients' country. The prices below already include our service fee.
Promos, discounts, invitations: marketing messages
Order status, appointment reminders, payment reminders
Everything an agent writes to a customer while the 24-hour window is open
What the plan includes
Connecting is free. You pay for the channel and for messages at Meta's rates
WhatsApp Business API channel
29 900 ₸ / month
or $69 · €60
Messages are billed by Meta: the price depends on the recipient's country and the type of conversation. Marketing messages cost more, while a reply sent within 24 hours after the customer writes is almost free. We quote the current rates when you connect.
Payment by Visa or Mastercard; for companies we issue an invoice.
What's included
- Official WhatsApp Business API channel
- Shared chat for the whole team: browser and phone
- Bitrix24 and amoCRM integrations
- Broadcasts and template notifications
- Open REST API and webhooks
- Free widget for your website
- Auto-replies: greeting and after-hours
- Help with setup and templates
- Voice messages transcribed by AI
- Quick reply templates
The first 7 days are free on any plan. Try it on your own customers and only then decide.
Free manager seats: 3. Each extra seat costs 3 000 ₸ a month.
Pay for six months and get 10% off, pay for a year and get 20% off.
What WhatsApp bans business numbers for
A ban is almost never random. In the overwhelming majority of cases the reason is the same: someone tried to do from a regular number what only the official channel is allowed to do.
Bulk sending from a personal number
Regular WhatsApp is built for personal conversations. Dozens of identical messages in a row are recognised as spam, and the number gets limited or banned.
Complaints from recipients
If someone never consented and taps Block or Report, that's a direct signal. A few complaints in a row and the number is under sanctions.
What to do straight away
File an appeal from the app, describe the nature of your conversations honestly, and don't try sending from other numbers in the meantime, as that only widens the problem.
How to avoid a repeat
Move your conversations to the WhatsApp Business API: there you're allowed to message customers first using approved templates, and the history and contacts stay with the company rather than on a phone.
Common situations
- You sent a promotion to your base and the number got limited
- You imported contacts and messaged everyone at once
- Customers complain about messages they never agreed to
- A new SIM card gets banned within a week
- The banned number holds all your conversations
- The account is limited on the number of messages
- You need to message customers first, legally
- You need delivery reports for your messages
Frequently asked questions
Can a number be unbanned?
Sometimes yes: the appeal is filed straight from the WhatsApp app and Meta makes the decision. Nobody can guarantee the outcome, but an honest explanation of what your conversations are for improves your chances.
Why do even new numbers get banned?
Because it isn't about the number, it's about the behaviour: bulk sending from a regular account is recognised as spam no matter how fresh the SIM card is.
Is the official channel really ban-proof?
For permitted broadcasts through approved templates, yes. That's a standard scenario. But Meta's rules still apply: if recipients complain en masse, your number's quality drops and the limits fall. We help you avoid that.
What happens to my conversations after switching?
Your contacts stay with you, and up to six months of conversations can be transferred when you connect with Coexistence. From then on the whole history is kept in the company account and no longer depends on an employee phone.
How long does moving to the official channel take?
About 15 minutes if the number is free. Meta's business verification happens after launch and doesn't interrupt your conversations.
Can we connect the same number that was banned?
If the ban has been lifted, yes: the number connects to the official channel and there is no need to replace it. While the appeal is in progress you can start the line on another number and come back to the familiar one once Meta unblocks it.
We'll move your conversations somewhere bans don't happen
We connect the official channel, help you write templates and set up broadcasts by the rules. The first 7 days are free.