WazzaBeeYour number was banned
in WhatsApp
We explain what gets business numbers banned on WhatsApp, what you can do right now, and how to move your conversations to the official channel where broadcasts are allowed by the rules.
- The reasons explained
- A clear action plan
- How to avoid a repeat
How leads are lost right now
Three situations almost every company knows
The number was cut off without warning
In the morning the app says the account is banned. Customers can't reach you, enquiries stop and the conversations are inaccessible.
The customer base went with the number
Contacts and history existed only on the phone. There's nowhere to recover who wrote and what about.
The new number gets banned too
You bought a SIM card, messaged your customers, and a week later it happened again. The problem isn't the number, it's the way you send.
How conversations work in the official channel
Messages go out through approved templates and replies arrive in the company's shared inbox.
How do I switch to the official channel after a ban?
While the appeal is under review, a line goes live on another number in about 15 minutes, so you don't have to stop talking to customers.
Appeal in the app
You submit a request right from WhatsApp and honestly describe the nature of your conversations. Meanwhile, you don't send broadcasts from other numbers.
Dashboard and new line
You sign up and create a WhatsApp Business API line on an available number.
Meta form and code
Company details, channel name and number verification by call or SMS.
Templates instead of mass sending
We prepare templates that pass moderation and don't draw complaints. Now you can message customers first, by the rules.
Getting your old number back
If Meta lifts the ban, we connect your usual number to the official channel.
What you get
A clear reason
We work out what triggered the ban: bulk sending, recipient complaints or a rule violation.
An action plan
We show you how to file an appeal and what to write so it actually gets reviewed.
The official channel
In the WhatsApp Business API broadcasts are allowed through approved templates. That's the legitimate route.
History belongs to the company
Conversations and contacts are stored in your dashboard and don't disappear with a phone.
Quality control for broadcasts
We help you write a template that passes moderation and doesn't collect complaints.
Delivery reports
You can see what was delivered and read, rather than "it went out somewhere".
A regular number vs the official channel
The key difference is whether you're allowed to message customers first and what happens for bulk sending
How much will a legal broadcast to your customer base cost?
Enter your volume of templates and replies: this shows what the very thing your number used to get banned for actually costs.
Your country
Meta rates depend on the recipient country. Below are the final prices per message.
Promos, discounts, invitations: marketing messages
Order status, appointment reminders, payment reminders
Everything an agent writes to a customer while the 24-hour window is open. The first 1,000 per month per number are charged at a reduced price
How much does an official channel cost instead of a banned number?
Connection is free: you pay for the line and for messages at Meta's rates. Template broadcasts are allowed here and won't get you banned.
WhatsApp Business API channel
29 900 ₸ / month
or $69 · €62
Messages are billed by Meta: the price depends on the recipient's country and the type of conversation. Marketing messages cost more, while replies sent within 24 hours after the customer writes are almost free for the first 1,000 a month per number and billed at the market rate after that. We quote the current rates when you connect.
Payment by Visa or Mastercard; for companies we issue an invoice.
What's included
- Official WhatsApp Business API channel
- Shared chat for the whole team: browser and phone
- Bitrix24 and amoCRM integrations
- Broadcasts and template notifications
- Open REST API and webhooks
- Free widget for your website
- Auto-replies: greeting and after-hours
- Help with setup and templates
- Voice messages transcribed by AI
- Quick reply templates
The first 7 days are free on any plan. Try it on your own customers and only then decide.
Free manager seats: 3. Each extra seat costs 3 000 ₸ a month.
Pay for six months and get 10% off, pay for a year and get 20% off.
What WhatsApp bans business numbers for
A ban is almost never random. In the overwhelming majority of cases the reason is the same: someone tried to do from a regular number what only the official channel is allowed to do.
Bulk sending from a personal number
Regular WhatsApp is built for personal conversations. Dozens of identical messages in a row are recognised as spam, and the number gets limited or banned.
Complaints from recipients
If someone never consented and taps Block or Report, that's a direct signal. A few complaints in a row and the number is under sanctions.
What to do straight away
File an appeal from the app, describe the nature of your conversations honestly, and don't try sending from other numbers in the meantime, as that only widens the problem.
How to avoid a repeat
Move your conversations to the WhatsApp Business API: there you're allowed to message customers first using approved templates, and the history and contacts stay with the company rather than on a phone.
Common situations
- You sent a promotion to your base and the number got limited
- You imported contacts and messaged everyone at once
- Customers complain about messages they never agreed to
- A new SIM card gets banned within a week
- The banned number holds all your conversations
- The account is limited on the number of messages
- You need to message customers first, legally
- You need delivery reports for your messages
Frequently asked questions
Can a number be unbanned?
Sometimes yes: the appeal is filed straight from the WhatsApp app and Meta makes the decision. Nobody can guarantee the outcome, but an honest explanation of what your conversations are for improves your chances.
Why do even new numbers get banned?
Because it isn't about the number, it's about the behaviour: bulk sending from a regular account is recognised as spam no matter how fresh the SIM card is.
Is the official channel really ban-proof?
For permitted broadcasts through approved templates, yes. That's a standard scenario. But Meta's rules still apply: if recipients complain en masse, your number's quality drops and the limits fall. We help you avoid that.
What happens to my conversations after switching?
Your contacts stay with you, and up to six months of conversations can be transferred when you connect with Coexistence. From then on the whole history is kept in the company account and no longer depends on an employee phone.
How long does moving to the official channel take?
About 15 minutes if the number is free. Meta's business verification happens after launch and doesn't interrupt your conversations.
Can we connect the same number that was banned?
If the ban has been lifted, yes: the number connects to the official channel and there is no need to replace it. While the appeal is in progress you can start the line on another number and come back to the familiar one once Meta unblocks it.
We'll move your conversations somewhere bans don't happen
We connect the official channel, help you write templates and set up broadcasts by the rules. The first 7 days are free.