WazzaBeeWhatsApp for
online stores
Order confirmations, tracking numbers and delivery statuses go out automatically, while shoppers' questions gather in one window alongside enquiries from your website.
- Template notifications
- Free website widget
- 3 days free
How leads are lost right now
Three situations almost every company knows
The shopper has no idea what's happening with their order
They've paid and they're waiting. They write "where's my order", an agent replies by hand, and the same happens with every single one, so time goes into statuses instead of sales.
Carts are abandoned in silence
Someone added an item and left. There's nothing to remind them with: emails go unread, and broadcasting from a regular number risks a ban.
Questions get lost between channels
People write on WhatsApp, in DMs and in the website chat. Agents can't keep up with all of them, and some enquiries never get a reply.
What a conversation with a shopper looks like
The order is confirmed, the status updates, and the shopper's questions arrive in the same chat.
How the connection works
Everything is remote. If the number is in order, the channel goes live in about 15 minutes
Sign-up and channel
You create an account and set up a WhatsApp Business API channel. We see your request straight away and get in touch.
Meta form
You fill in your company details right from the dashboard: name, number, channel name. We guide you through every field.
Confirming the +7 number
Meta sends a code by call or SMS and you enter it in the form. From that moment the number runs as a business channel.
Templates and launch
We prepare your first message templates and connect your CRM, and you can start writing to customers. After that you work from the chat or from your own system.
Business verification in Meta
Verification happens after the launch and does not affect messaging: until it is done Meta limits how many new conversations you can start per day, and afterwards the limit is lifted. We will help you collect the documents.
What you get
Order confirmation
A template goes out right after checkout: the shopper sees the items, the total and the timeline.
Delivery status
Handed to the courier service, driver on the way, ready for collection: all automatically.
Back to the cart
A reminder about an unfinished order is sent by template through the official channel.
Every channel in one window
WhatsApp, Instagram Direct, Telegram and enquiries from your website arrive in a shared inbox.
A website widget
A free messenger button takes a visitor into a conversation with the product already in the subject line.
Connected to your CRM
Bitrix24, amoCRM or your own system through the API: the order and the conversation in one card.
A store's regular number vs the official channel
For online retail the decisive factor is whether you can legally message a shopper first
How much it will cost per month
Move the sliders to match your message volume. We use the current rates, the same ones charged to your balance
Your country
Meta rates depend on the recipients' country. The prices below already include our service fee.
Promos, discounts, invitations: marketing messages
Order status, appointment reminders, payment reminders
Everything an agent writes to a customer while the 24-hour window is open
What the plan includes
Connecting is free. You pay for the channel and for messages at Meta's rates
WhatsApp Business API channel
29 900 ₸ / month
or $69 · €60
Messages are billed by Meta: the price depends on the recipient's country and the type of conversation. Marketing messages cost more, while a reply sent within 24 hours after the customer writes is almost free. We quote the current rates when you connect.
Payment by Visa or Mastercard; for companies we issue an invoice.
What's included
- Official WhatsApp Business API channel
- Shared chat for the whole team: browser and phone
- Bitrix24 and amoCRM integrations
- Broadcasts and template notifications
- Open REST API and webhooks
- Free widget for your website
- Auto-replies: greeting and after-hours
- Help with setup and templates
- Voice messages transcribed by AI
- Quick reply templates
The first 3 days are free on any plan. Try it on your own customers and only then decide.
Free manager seats: 3. Each extra seat costs 3 000 ₸ a month.
Pay for six months and get 10% off, pay for a year and get 20% off.
What the official channel changes in online retail
In e-commerce the winner isn't the cheapest but the clearest: the shopper always knows what's happening with their order and gets an answer within minutes.
Statuses instead of manual messaging
Confirmation, payment, handover to delivery and ready for collection all go out as templates. An agent steps in only where a human is needed.
Abandoned carts come back
A reminder in a messenger almost always gets read, unlike an email. It's sent using an approved template, so the number doesn't get banned.
One inbox instead of five apps
Messages from WhatsApp, Instagram, Telegram and your website gather in a shared window. You can see who has replied and who is still waiting.
The shopper's history at hand
Past orders and conversations are stored in the card: a repeat enquiry doesn't start from scratch, and upselling becomes natural.
What businesses set up most often
- Order confirmation right after checkout
- Payment notice and a prepayment invoice
- Tracking number and delivery status
- An abandoned cart reminder
- A message when a back-ordered item arrives
- A review request after delivery
- Winning a customer back with a personal discount
- Answers about stock and sizes
Frequently asked questions
Can order statuses be sent automatically?
Yes, with template messages through the official channel. The template is approved by Meta once, and after that the order number, amount and timings are filled in.
Isn't an abandoned cart reminder spam?
Not if the person left their number at checkout and the message is sent using an approved template. We help you word the text so it passes moderation without annoying anyone.
How do we connect it to our website?
Through the open REST API: your website sends a request and we deliver the message. Plus the free widget button that brings visitors into a conversation.
Does it work with Instagram and Telegram?
Yes, those channels are connected as separate lines, and the conversations gather in one window and one CRM.
How much does it cost?
A fixed fee for the line plus messages at Meta's rates: notifications cost less than marketing, and replies within 24 hours are almost free. The calculator above works it out.
Do we need a developer?
For manual work, no: everything happens in a ready-made inbox. For automatic statuses you need a developer or a ready integration with your CRM.
We'll connect WhatsApp to your store
We set up templates for orders and delivery, add the widget to your website and link conversations to your CRM. The first 3 days are free.