WazzaBeeWhatsApp for
online stores
Order confirmations, tracking numbers and delivery statuses go out automatically, while shoppers' questions gather in one window alongside enquiries from your website.
- Template notifications
- Free website widget
- 7 days free
How leads are lost right now
Three situations almost every company knows
The shopper has no idea what's happening with their order
They've paid and they're waiting. They write "where's my order", an agent replies by hand, and the same happens with every single one, so time goes into statuses instead of sales.
Carts are abandoned in silence
Someone added an item and left. There's nothing to remind them with: emails go unread, and broadcasting from a regular number risks a ban.
Questions get lost between channels
People write on WhatsApp, in DMs and in the website chat. Agents can't keep up with all of them, and some enquiries never get a reply.
What a conversation with a shopper looks like
The order is confirmed, the status updates, and the shopper's questions arrive in the same chat.
How does an online store connect WhatsApp?
Remotely and without a developer at the start: about 15 minutes for the line, then order templates, a website widget and, if needed, a link to your CRM.
Dashboard and store line
You sign up for WazzaBee and create a WhatsApp Business API line. We see your request and help with the first settings.
Store profile in Meta
The name, number and display name shoppers will see in the chat. Best to use the same one as on your website and Instagram, so people recognise your store right away.
Confirmation code
Meta sends a code by call or SMS to the store's number. A number already running the WhatsApp Business app is connected with Coexistence.
Order and delivery templates
Order confirmation, payment, tracking number, abandoned cart. We get the texts approved by Meta, and your website or CRM sends them automatically through the API.
Widget and business verification
You add the free WhatsApp button to your website. Meta's business verification runs in parallel: until it's done there is a daily limit on new conversations, and once it's done the limit is lifted.
What you get
Order confirmation
A template goes out right after checkout: the shopper sees the items, the total and the timeline.
Delivery status
Handed to the courier service, driver on the way, ready for collection: all automatically.
Back to the cart
A reminder about an unfinished order is sent by template through the official channel.
Every channel in one window
WhatsApp, Instagram Direct, Telegram and enquiries from your website arrive in a shared inbox.
A website widget
A free messenger button takes a visitor into a conversation with the product already in the subject line.
Connected to your CRM
Bitrix24, amoCRM or your own system through the API: the order and the conversation in one card.
A store's regular number vs the official channel
For online retail the decisive factor is whether you can legally message a shopper first
How much will order notifications cost per month?
Enter how many order statuses and customer base broadcasts you send, and the calculator will work out the total at Meta's current rates. You can change your shoppers' country.
Your country
Meta rates depend on the recipient country. Below are the final prices per message.
Promos, discounts, invitations: marketing messages
Order status, appointment reminders, payment reminders
Everything an agent writes to a customer while the 24-hour window is open. The first 1,000 per month per number are charged at a reduced price
How much does WhatsApp cost for an online store?
Connection is free. You pay a fixed price for the line and for messages at Meta's rates: order notifications cost less than marketing broadcasts.
WhatsApp Business API channel
29 900 ₸ / month
or $68 · €61
Messages are billed by Meta: the price depends on the recipient's country and the type of conversation. Marketing messages cost more, while replies sent within 24 hours after the customer writes are almost free for the first 1,000 a month per number and billed at the market rate after that. We quote the current rates when you connect.
Payment by Visa or Mastercard; for companies we issue an invoice.
What's included
- Official WhatsApp Business API channel
- Shared chat for the whole team: browser and phone
- Bitrix24 and amoCRM integrations
- Broadcasts and template notifications
- Open REST API and webhooks
- Free widget for your website
- Auto-replies: greeting and after-hours
- Help with setup and templates
- Voice messages transcribed by AI
- Quick reply templates
The first 7 days are free on any plan. Try it on your own customers and only then decide.
Free manager seats: 3. Each extra seat costs 3 000 ₸ a month.
Pay for six months and get 10% off, pay for a year and get 20% off.
What the official channel changes in online retail
In e-commerce the winner isn't the cheapest but the clearest: the shopper always knows what's happening with their order and gets an answer within minutes.
Statuses instead of manual messaging
Confirmation, payment, handover to delivery and ready for collection all go out as templates. An agent steps in only where a human is needed.
Abandoned carts come back
A reminder in a messenger almost always gets read, unlike an email. It's sent using an approved template, so the number doesn't get banned.
One inbox instead of five apps
Messages from WhatsApp, Instagram, Telegram and your website gather in a shared window. You can see who has replied and who is still waiting.
The shopper's history at hand
Past orders and conversations are stored in the card: a repeat enquiry doesn't start from scratch, and upselling becomes natural.
What businesses set up most often
- Order confirmation right after checkout
- Payment notice and a prepayment invoice
- Tracking number and delivery status
- An abandoned cart reminder
- A message when a back-ordered item arrives
- A review request after delivery
- Winning a customer back with a personal discount
- Answers about stock and sizes
Frequently asked questions
Can order statuses be sent automatically?
Yes, with template messages through the official channel. The template is approved by Meta once, and after that the order number, amount and timings are filled in.
Isn't an abandoned cart reminder spam?
Not if the person left their number at checkout and the message is sent using an approved template. We help you word the text so it passes moderation without annoying anyone.
How do we connect it to our website?
In two ways. Your website sends a request to the open REST API, and we deliver a template message to the shopper. And the free widget button brings visitors into a conversation straight from your store's page.
Does it work with Instagram and Telegram?
Yes. Instagram Direct and Telegram are connected as separate lines, and questions from them arrive in the same chat and the same CRM.
How much does it cost?
The line is billed at a fixed price, messages at Meta's rates. Order notifications cost less than marketing ones, and replying to a shopper within 24 hours of their question costs very little. You can estimate your own volume in the calculator above.
Do we need a developer?
For chatting, no: your agents work in a ready-made inbox. Automatic statuses need a connection: a developer links your website to the API, or you use a ready integration with your CRM.
More useful reading for online stores
How to connect official WhatsApp
What a store needs and how much the line costs
OpenFree website widget
A messenger button for product pages and the cart
OpenWhatsApp for Bitrix24
Order, payment and the shopper chat in one deal
OpenOrder notification templates
How to get statuses and reminders approved by Meta
OpenWe'll connect WhatsApp to your store
We set up templates for orders and delivery, add the widget to your website and link conversations to your CRM. The first 7 days are free.