WazzaBeeChat2Desk* alternative
keep your number
Your WhatsApp runs through Chat2Desk*, but you want something simpler for business in Kazakhstan and the CIS? We move your number together with its name, badge and approved templates, connect it to your Bitrix24 or amoCRM, and your sales team keeps chatting on the same number.
- Number with the badge
- Approved templates
- Same CRM
How leads are lost right now
Three situations almost every company knows
You need WhatsApp, not a whole contact center
Your sales team messages customers on WhatsApp and runs deals in the CRM. Telephony, tickets and a dozen modules are not what they need. You want to connect the line and get to work.
Too much earned on the number to lose
The number has the green badge, a high rating and a stack of approved templates. The worry is that switching provider means going through Meta all over again.
Channels built for another market
The channel list has Avito, Youla and Drom, while your buyers write from OLX, Instagram and WhatsApp. You want those chats in one inbox.
How a switch from Chat2Desk* begins
A sample conversation with WazzaBee support: the number is already on the API, and the badge and templates must be kept.
How to switch from Chat2Desk* to WazzaBee?
Five steps. Your number, templates and CRM stay with you.
Dashboard and ticket
Sign up for WazzaBee and tell us in a ticket how the number is connected and which CRM you use.
Prepare the number
Remove the two-step verification PIN and check your admin access to Meta Business Manager.
Connect WhatsApp
A number on the API is migrated through Meta's procedure, a number from the app is connected through Coexistence. You go through the Meta window yourself, and we stay in touch.
CRM
Install the WazzaBee app in Bitrix24 or amoCRM and pick the same line or pipeline your agents work in.
Chats from Bitrix24
If you need previous chats in the dashboard, we load them through an inbound webhook with their original dates. Nothing is sent to customers.
What you get
The number moves with everything it earned
Meta's migration procedure keeps the name, quality rating, limits, badge and approved templates. Customers keep writing to the same number.
An app number stays on the phone
If the number was connected by QR code, we connect it through Coexistence: WhatsApp Business keeps working on the phone, and up to 6 months of personal chats arrive in the dashboard.
Bitrix24: the same Open Channel
The WazzaBee connector goes onto the line your agents already use. Previous chats are loaded into the dashboard through an inbound webhook with their original dates.
amoCRM: the same deal cards
The WazzaBee integration connects to your amoCRM. Old conversations stay in the cards, and new messages arrive in the same place.
Broadcasts with Meta templates
Migrated templates are ready to use right away. New ones go to review from the dashboard, and you send them to your customer base.
Our own CRM and all channels in one inbox
WhatsApp, Instagram Direct, Telegram, OLX and a website widget in one inbox. If you have no separate CRM, you work in the WazzaBee CRM.
How much does WhatsApp cost after switching from Chat2Desk*?
Connecting the line is free. You pay a line subscription and messages at Meta rates: in Kazakhstan in tenge by card or by invoice for sole traders and LLPs, in other countries by card in dollars or euros. Prices below.
WhatsApp Business API channel
29 900 ₸ / month
or $68 · €61
Messages are billed by Meta: the price depends on the recipient's country and the type of conversation. Marketing messages cost more, while a reply sent within 24 hours after the customer writes is almost free. We quote the current rates when you connect.
Payment by Visa or Mastercard; for companies we issue an invoice.
What's included
- Official WhatsApp Business API channel
- Shared chat for the whole team: browser and phone
- Bitrix24 and amoCRM integrations
- Broadcasts and template notifications
- Open REST API and webhooks
- Free widget for your website
- Auto-replies: greeting and after-hours
- Help with setup and templates
- Voice messages transcribed by AI
- Quick reply templates
The first 7 days are free on any plan. Try it on your own customers and only then decide.
Free manager seats: 3. Each extra seat costs 3 000 ₸ a month.
Pay for six months and get 10% off, pay for a year and get 20% off.
What to check before switching from Chat2Desk*
Chat2Desk* connects WhatsApp through both the Business API and the Cloud API. So first find out where your number lives now and where the conversations are stored.
Number on the WhatsApp API
It moves through Meta's procedure with its name, quality rating, limits, badge and approved templates. Remove the two-step verification PIN in advance and make sure you have admin rights in Meta Business Manager.
Number in the WhatsApp app
It connects through Coexistence, and the WhatsApp Business app stays on the phone. On connection you get up to 6 months of personal chats and files from the last 2 weeks; group chats are not transferred.
Chats in the old service's inbox
Meta does not move what was stored only with the previous provider. If some conversations matter, save them before the number is switched.
Chats in Bitrix24 or amoCRM
Open Channel chats belong to the Bitrix24 portal and stay there; we load them into the WazzaBee dashboard via webhook. In amoCRM the history stays in the deal cards.
When people look to replace Chat2Desk*
- The sales team only needs WhatsApp and a CRM
- A number with the badge must not be lost
- Broadcasts with Meta templates are needed
- Buyers write from OLX
- The number must stay in the app on the phone
- A simple CRM for a small team is needed
- Accounting needs an invoice in tenge for an LLP
- You want the move handled in writing, through tickets
Frequently asked questions
Can we switch from Chat2Desk* and keep the number with the badge?
Yes. A number on the WhatsApp API is migrated through Meta's procedure: the name, quality rating, limits and badge stay. A number from the app is connected through Coexistence.
Will our approved message templates be kept?
When a number moves from the API, its approved templates move with it, and you don't need to send them for review again.
Will the chats from the Chat2Desk* inbox be transferred?
No, Meta does not move conversations that were stored only with the previous provider. If chats went to Bitrix24 Open Channels, we load them into the WazzaBee dashboard through an inbound webhook.
We work in amoCRM. What happens to the history?
It stays in the amoCRM cards. The WazzaBee integration connects to the same amoCRM, and new messages arrive in the same deals.
Do you connect Avito, VKontakte and MAX?
No, these are Russian platforms, and we work in Kazakhstan, other CIS countries, Georgia and Turkey. You can connect WhatsApp, Instagram Direct, Telegram, OLX and a website widget.
When should we turn off Chat2Desk*?
You can prepare for the move while the previous service is still running. The line there is turned off at the moment the number is migrated, and we'll tell you when.
How long does the switch take?
Connecting official WhatsApp takes 15 minutes. If old chats need to be loaded from Bitrix24, we give the timeline after estimating the volume.
See also
Switching from other services
All migration paths on one page
OpenMigration guide
What to prepare before moving the number
OpenCoexistence
The number works in both the app and the dashboard
OpenWhatsApp API number migration
With the badge, limits and templates
OpenWhatsApp for amoCRM
Conversations in deal cards
OpenWhatsApp broadcasts
Meta templates and message pricing
OpenSwitch from Chat2Desk* with the same number
Sign up and tell us in a ticket how the number is connected, via the API or the app, and which CRM your agents use. Then we guide the switch step by step.
* Chat2Desk and other names mentioned are trademarks or names of their respective owners. WazzaBee is not affiliated with IT Prospekt LLC, Reditus LLP or the other companies mentioned, and is not their partner or representative. The name is used only to describe which service you can switch from and does not assess its work. The description of the service's features is based on publicly available information from its website as of the publication date.