WazzaBeeWhatsApp calls
straight from the chat
A call button appears in your WhatsApp chat. The customer taps it, and the call reaches your manager in the browser. No PBX, no handsets, no second number.
- An incoming minute is $0.01, outgoing go by the Meta rate
Who WhatsApp calls are for
If your customers already message you, calling from that same chat asks nothing new of them.
The customer checks size, stock and delivery by voice without leaving the chat with their order. The manager sees both the conversation and the order while talking.
Salons, clinics, car services. Booking by voice beats typing, and a missed call is not lost: the customer immediately gets a message with a «Call me back» button.
No PBX, phone numbers or handsets to buy. Managers answer from any city, the conversation runs over the internet.
Why a WhatsApp call gets answered and a regular one doesn't
The customer is already chatting with you. They don't need to look up a number, and you don't need to explain an unknown call.
A regular call arrives with no name and no reason. From WhatsApp the customer sees your business name and avatar, so they know who is calling and why.
Your manager sees the chat history, the order and past requests during the call. No need to ask «remind me what happened».
The manager answers in the same browser where they handle chats. There is no hardware to buy.
The call runs over the internet, so there is no roaming and no long distance. A minute costs less than with a mobile operator.
How it works
Four steps from a tap on the button to a recording in the customer's card
The customer taps the call button
A call icon appears in your WhatsApp chat, right next to the message field.
The call looks for a free manager
While it connects, the customer hears your greeting. The call rings everyone on shift, and whoever picks up first takes it.
Your manager talks in the browser
The workspace is already open: customer card, chat history and order in front of them. A headset is enough.
The call stays in the history
The recording and duration land in the customer's card next to the chat. A missed call is not lost: the person gets a message saying you will call back.
WhatsApp calls in WazzaBee, Bitrix24 and amoCRM
Take calls where your team already works. The call price is the same wherever the call lands: there is no extra charge for Bitrix24 or amoCRM.
WazzaBee account and WazzaBee CRM
The call opens in the chat window right in the browser. Your agent talks to the customer and sees the whole conversation history at the same time.
- Inbound
- Outbound
- Call in the chat window
Bitrix24
The call arrives in Bitrix24 telephony as a regular inbound call. Bitrix24 connects as a cloud PBX with three lines from your WazzaBee account, no Marketplace app needed. If Bitrix24 is offline, the call goes to your team in the WazzaBee account.
- Inbound
- Call recording
- New number becomes a lead
amoCRM
The call window opens right inside amoCRM, in the WazzaBee widget. Turn it on with the “Calls in amoCRM” checkbox next to the line in “Calls” → “Settings”.
- Call window in amoCRM
- Recording in the customer’s deal
- New number in “Incoming leads”
What you can set up
All of it in your workspace, without asking support
Your own greeting
The customer hears your recording while the call connects, not silence.
Working hours
At night the call doesn't wake your team: the person gets a message telling when you are back.
Who takes calls
Pick the managers: only they get the call. You can see who is online right now.
Call recording
Stored in your workspace, plays on a computer and on a phone. Old recordings are cleaned up automatically.
Auto-reply on a missed call
Didn't pick up? The customer immediately gets a message with buttons: «Call me back» and «I'll write instead».
Calls appear in the chat
In the conversation next to the messages: who called, when, how long they talked and who answered.
How this differs from a PBX and from calls on a personal WhatsApp
Three ways to take customer calls and what sets them apart.
Your number stays safe
WhatsApp treats calls to strangers as spam and bans the account together with every conversation in it. Our calls run through the official Calling API on a WhatsApp Business number, which does not get you banned.
Calling is part of Meta's WhatsApp Business Platform. We work around nothing, so there is no reason to block you.
The conversation starts when they tap the button in your chat. There are no cold calls to strangers here.
It is tied to the business, not to an employee's phone. A manager leaves, the chats and calls stay with you.
WhatsApp calls right in Bitrix24
Working in Bitrix24? Incoming WhatsApp calls can ring in its telephony, with routing to employees, call recording and a lead in the CRM. If Bitrix24 is offline, the call goes to your WazzaBee account.
What it costs
A price per line and per talk minute. Charged from the line balance, with no hidden fees.
You need a connected WhatsApp Business line, which is paid for separately.
What a minute of an outgoing call costs
The subscription is fixed. On top of it Meta charges for outgoing calls: the rate depends on the country of the person you call and on how many minutes you talk in a month. Incoming calls are billed separately, at their own rate.
We use the Meta rate for the chosen country and add the subscription. Incoming calls are not part of this figure: they have their own rate.
- A minute of talk11.14 ₸
- Calls per month11,140 ₸
- Subscription10,000 ₸
Meta bills calls in six-second pulses. The more minutes in a calendar month, the lower the rate, and the counter resets every month. Prices are final, in tenge at 473.225 ₸ per dollar, effective July 1, 2026.
What you need to switch it on
An official number connected through us. Connecting takes 15 minutes.
A WhatsApp requirement. The limit grows on its own as you chat, and fastest of all once your company is verified.
A computer with a microphone. Calls do not work in WhatsApp Web or the desktop app: your team answers in our workspace, in Bitrix24 or in amoCRM.
Frequently asked questions
What are WhatsApp calls for business?
Voice calls inside WhatsApp to your official number. The customer taps the call button right in the chat with you, and your manager answers in the browser, in the same workspace where they handle chats. No separate number or phone system needed.
How much do calls cost?
Calls on a line cost $22 a month. An incoming minute is $0.01 and is counted by the second. The price of an outgoing minute depends on the country you call; the calculator is on this page.
Can we call the customer ourselves?
Yes, from your WazzaBee account. WhatsApp lets you call first only after the person agrees: they have to tap «Allow» in the chat, and the permission lasts a limited time. In Bitrix24, only incoming calls work for now.
Can the number be banned because of calls?
No. Calls run through Meta's official Calling API, and it is always the customer who starts them from the chat with you. Bans happen for something else: calling strangers from a personal WhatsApp, which was never meant for it.
What is the call quality like?
The call goes over the internet, so quality is close to a regular messenger. The per-minute price does not depend on whether the customer is on mobile data or Wi-Fi: the traffic isn't metered by a carrier.
How many managers can answer?
As many as work on the line. The call rings everyone you selected, and whoever picks up first takes it. The rest see the call in the history.
What happens if nobody picks up?
The call lands in your workspace as missed, and the customer immediately gets a message saying you will call back. It has buttons: «Call me back», «I'll write instead», «No longer needed». One tap to reply.
Where are call recordings stored?
In your workspace, next to the customer's card. You can listen on a computer or on a phone. Recordings are kept for 30 days and then deleted automatically.
Do calls reach the CRM?
Yes. Incoming WhatsApp calls can ring right in Bitrix24 telephony: the call is recorded and a new number becomes a lead. In amoCRM, the call window opens in the WazzaBee widget, the recording goes to the customer’s deal and a new number lands in “Incoming leads”. In the WazzaBee account, calls are visible in the history and in the chat with the customer. The call price stays the same.
Switch calls on for your line
Setup takes a couple of minutes: choose who answers, upload a greeting, and customers can start calling.