WazzaBeeWhatsApp calls
in Bitrix24
A customer calls you straight from a WhatsApp chat, and an agent picks up in Bitrix24 like any other incoming call. The conversation is recorded, and a new number lands in your CRM according to your telephony rules.
- No separate app needed for calls
- No SIP connector license needed for incoming calls
- Bitrix24 offline? The call goes to your account
How does a WhatsApp call reach Bitrix24?
Bitrix24 connects to the WazzaBee server as a cloud SIP PBX, a standard feature of its telephony. To Bitrix24, a WhatsApp call looks exactly like any other incoming call.
The customer taps "Call"
Right in the chat with your WhatsApp Business number. They don't need to look up your phone number on the website or pay a carrier for the call.
The call reaches the WazzaBee server
The server checks the line mode and decides where to ring: in Bitrix24, in your account, or everywhere at once.
Bitrix24 telephony rings
The employees you selected in the number settings see the familiar incoming call window.
The conversation stays in your CRM
The recording and the call are saved in Bitrix24, and a lead or contact is created according to your telephony rules.
Where do calls go?
You choose the mode for each line in your WazzaBee account and can change it at any time. Right after connection, it is set to "Bitrix24 only".
WazzaBee account only
Calls go to employees in the browser, in your WazzaBee account. Bitrix24 does not ring. A good fit while you are not using CRM telephony.
Bitrix24 only
Calls go to Bitrix24 telephony. If the portal is not connected to the server at that moment, the call automatically goes to employees in your account.
Both the account and Bitrix24
Rings everywhere at once; whoever picks up first takes the call. Handy when part of your team works in Bitrix24 and part in the account.
Bitrix24 offline? The call still gets answered
In "Bitrix24 only" mode, the server checks whether the portal is online. If it isn't, the call automatically goes to employees in your WazzaBee account. The customer gets through and the request is not lost.
What your sales team gets in Bitrix24
Everything you have already set up in telephony works for WhatsApp calls too
Routing to employees
Who gets the call and in what order is decided by the number settings in Bitrix24. No separate setup for WhatsApp is needed.
Call recording
Conversations are recorded in Bitrix24 according to your telephony settings, alongside all your other calls.
New customer in CRM
An unknown number becomes a lead or contact according to your Bitrix24 telephony rules. No manual entry needed.
See where the call was answered
In the Calls section of your WazzaBee account, a conversation answered in Bitrix24 is labeled "Bitrix24".
Multiple lines
You can connect several lines to one Bitrix24. Each has its own details in the account and its own connection in telephony.
Chats in Bitrix24 too
WhatsApp chats go to Open Channels through the WazzaBee connector. A customer's calls and messages come together in one CRM.
Why is this more convenient than other services?
We are not the only ones who can bring WhatsApp calls into Bitrix24. The difference is in the details: what you need to install, where the call goes if something fails, and whether you can manage without Bitrix24.
| What matters | WazzaBee | Other services |
|---|---|---|
| How Bitrix24 is connected | As a standard cloud PBX: copy and paste three fields | Often through a separate app with access to CRM and Drive |
| If Bitrix24 is offline | The call automatically goes to employees in the account | The call is usually routed to Bitrix24 only |
| Ring both Bitrix24 and the browser | Yes, whoever answers first takes the call | Usually you pick one destination |
| Receive calls without Bitrix24 | Yes, in the browser: in the account and in WazzaBee CRM | You need your own PBX or CRM |
| Language of the website, account and instructions | Russian, Kazakh, English, Kyrgyz | Usually Russian only |
Comparison based on public descriptions of similar solutions as of October 2026. Terms of other services may change.
How much do WhatsApp calls in Bitrix24 cost?
The same as calls in the account, with no extra charge for Bitrix24. Payment comes from the line balance, with no hidden fees.
You need a WhatsApp Business API line, which is paid separately. Connecting a number takes 15 minutes.
Outgoing calls are made from your WazzaBee account and our CRM; Bitrix24 receives incoming calls only for now. Calculate the cost of an outgoing minute below.
What a minute of an outgoing call costs
The subscription is fixed. On top of it Meta charges for outgoing calls: the rate depends on the country of the person you call and on how many minutes you talk in a month. Incoming calls are billed separately, at their own rate.
We use the Meta rate for the chosen country and add the subscription. Incoming calls are not part of this figure: they have their own rate.
- A minute of talk11.18 ₸
- Calls per month11,180 ₸
- Subscription10,000 ₸
Meta bills calls in six-second pulses. The more minutes in a calendar month, the lower the rate, and the counter resets every month. Prices are final, in tenge at 474.726 ₸ per dollar, effective July 1, 2026.
No Bitrix24? WhatsApp calls work without it
Agents answer in the browser, in your WazzaBee account or in our CRM. Chats, calls and customer history are all in one place.
How do I connect WhatsApp calls to Bitrix24?
Three steps in your WazzaBee account and four in Bitrix24. Details are copied with buttons, so there is nothing to type by hand.
- A WhatsApp Business API line in WazzaBee. WhatsApp calls work only on the official API, and connecting a number takes 15 minutes.
- Calls enabled on this line: Calls → Settings, the toggle next to the line.
- Administrator rights in Bitrix24 to add a connection in telephony.
In your WazzaBee account
- Open Calls → Settings and click Configure next to the line you need.
- In the Calls in Bitrix24 block, click Connect Bitrix24.
- Copy the server address, login and password with the Copy buttons.
In Bitrix24
- Open Telephony → Connect and choose Cloud PBX.
- Click Connect cloud PBX. Use any name, for example "WhatsApp".
- Paste the server address, login and password, leave the other fields empty and click Save.
- In a couple of minutes Bitrix24 will connect to the server. In the number settings, choose which employees should receive calls.
Browsers sometimes autofill saved data into the "Authorization user name" field. It must stay empty, and the password must match the one from your account, otherwise Bitrix24 will not connect.
FAQ
How do WhatsApp calls in Bitrix24 work?
Bitrix24 connects to the WazzaBee server as a cloud SIP PBX. When a customer calls your WhatsApp Business API number, the call arrives in Bitrix24 telephony like any other incoming call: with routing to employees, call recording and a customer card.
Do I need to install an app from the Bitrix24 Market?
Not for calls. Cloud PBX is part of standard Bitrix24 telephony, so you only need to paste the server address, login and password from your account. You need the WazzaBee app only if you also want to receive WhatsApp chats in Bitrix24 Open Channels.
Do I need a paid SIP connector license?
Not for incoming calls. Under Bitrix24 rules, incoming calls through a cloud PBX do not require a paid SIP connector license. A Bitrix24 license is needed only for outgoing calls through a cloud PBX.
Can I call customers from Bitrix24?
For now, only incoming WhatsApp calls work in Bitrix24. The customer calls you from the chat with your number.
What happens if Bitrix24 is offline?
In "Bitrix24 only" mode, the call automatically goes to employees in your WazzaBee account and is not lost. They can answer it right in the browser.
Can I receive WhatsApp calls without Bitrix24?
Yes. In "WazzaBee account only" mode, agents answer in the browser, in the account or in WazzaBee CRM. You don't need Bitrix24 for this.
How much do WhatsApp calls in Bitrix24 cost?
The same as calls in the account: $22 per month for calls on a line and $0.01 per minute of incoming conversation, billed by the actual seconds. There is no extra charge for Bitrix24. The WhatsApp Business API line is paid separately.
Do calls work on regular WhatsApp?
No. WhatsApp calls are available only on the official WhatsApp Business API. If you are still using the regular app, connect your number to the API first. It takes 15 minutes.
Can I connect several lines to one Bitrix24?
Yes. Each line has its own details in the account, so add a separate connection in Bitrix24 for each one.
How do I disconnect calls in Bitrix24?
In your account, open Calls → Settings → Configure next to the line and click Disconnect Bitrix24. Calls will go to employees in the account again, and you can then delete the connection in Bitrix24.
Let WhatsApp calls ring where your sales team works
Connect a WhatsApp Business API line in 15 minutes and paste three fields into Bitrix24 telephony.