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QR connects a personal number the same way WhatsApp Web does: fast and without paperwork, but mass messages cannot be sent from it. Official WhatsApp Business API is Meta's own business channel: the company name in the profile, templates, broadcasts and high sending limits.

Standard WABA goes on a new number: the WhatsApp app on the phone stops working for it and chat history is not transferred. Coexistence connects the number you already use: WhatsApp Business stays on the phone, the same number also works in the service, and up to 6 months of history can be transferred if you choose so. Broadcasts, Meta templates and the link with Bitrix24 and amoCRM work the same in both modes. Coexistence needs WhatsApp Business App 2.24.17 or newer and a number that is genuinely in use: Meta looks at the age of the number and the quality of its conversations, so an account created yesterday may not qualify. The number must not be connected to another API provider, and after setup the app on the phone should be opened at least once every 14 days.

On a personal number via QR the risk is always there: mass sending breaks WhatsApp rules. On the official channel a broadcast runs on templates approved in advance, and the number is not blocked for it. But Meta watches how people react: if recipients tap block and complain, the quality rating drops and limits go down.

WhatsApp via QR connects in a minute: you scan a code in the app. Official WhatsApp Business API takes 15 minutes if the number is free and the Meta business account already exists. It takes longer only when Meta asks for company documents. No developer is needed: the app is installed from the Bitrix24 marketplace, and amoCRM has its own widget.

Yes, if the number is not taken by another WhatsApp Business API provider and can receive a call or an SMS. A mobile, landline or 8-800 number works. Keep the app in mind: after the transfer the number stops working in regular WhatsApp on the phone.

Setup is 0 ₸, the subscription is 29 900 ₸ per month per line, with no limits on conversations. Messages are paid separately at Meta rates and charged to the line balance.

Yes, the first three days on any line are free. If the service does not fit, simply do not renew the subscription.

For 24 hours after a client's message a manager replies with any text, like in a normal chat. Once the window closes, writing first is only possible with an approved template. The client's reply opens the window again.

Bitrix24 and amoCRM. In Bitrix24 the conversation runs through the contact centre and open channels, and the app is published in the marketplace. For custom systems there is an open REST API with webhooks: an incoming message reaches your server right away.

The history is stored in the service and in the CRM, not on the employee's phone. Access closes together with their account, and a new manager sees the full client history from day one.

10 000 ₸ per month per line plus 6 ₸ per minute of conversation, counted by the second. Meta does not charge for incoming calls, so nothing else is added on top.

No. The WazzaBee app installs from the Bitrix24 marketplace in a couple of clicks, and amoCRM has its own widget. Everything else is set up in your account with buttons. If something goes wrong, support walks through the setup with you.

It depends on the mode. With standard WABA the number is released from the app and works only through the service; it can be moved back, but the history will not follow. In Coexistence mode WhatsApp Business stays on the phone and works alongside the service. Coexistence is enabled by support on request.

Email and a phone number. Official WhatsApp additionally needs a Meta business account for your company; we help to create it and pass the review.

A template is a text agreed in advance with variables, for example the client name and the order number. Meta runs the review, and it usually takes minutes. A rejected template can be rewritten and submitted again, with no limit on attempts.

Yes, with a template message. That is how appointment reminders, order statuses, verification codes and promotional broadcasts to your own base work.

Meta grants the tick separately and only to well-known brands; it cannot be bought. The company name, description, website and address, however, appear in the profile right after the business review: for a client that looks just as convincing.

The starting limit depends on whether the company passed Meta's review. After that it grows on its own: the cleaner your sending and the fewer complaints, the faster the number moves to the next tier. The current limit is visible in your account.

Meta charges for a broadcast, a service notification and a verification code. The rate depends on the message type and the recipient country and changes from time to time along with Meta's price list. Current rates are visible in your account, and before a broadcast the service shows its cost in advance.

Solo is 5 900 ₸ a month for 100 conversations, Team is 16 900 ₸ for 500, Empire is 29 900 ₸ with no limits. A conversation counts once, no matter how many messages it holds.

The first 3 team seats come with the plan, every next one costs 3 000 ₸ per month. The price of a line does not depend on the number of managers: you only pay extra for seats beyond the included ones.

Online by Visa or Mastercard through a secure payment gateway, in tenge, dollars or euro. Six months of prepayment give a 10% discount, a year gives 20%.

Sending stops so that you do not go negative. Top up the balance in your account and the broadcast continues from where it stopped.

Yes. The first message creates a contact and a lead or a deal, and the conversation lands in the client card. From there a manager replies straight from the CRM without switching windows.

Telegram in two forms, a bot and a personal account, plus Instagram Direct, Facebook Messenger and OLX. Every line is billed by its own plan, while messages from all of them arrive in one inbox.

Yes. The service has its own chat with history, tags, reply templates and hand-off to another manager. It opens on a phone too, so you can answer outside the office.

The client taps the call button right in the chat and the call reaches the manager in the browser. No PBX, no handset, no second SIM. The conversation is open next to the call, so it is clear who is calling and what was discussed before.

Not yet: the client starts the conversation. Outbound calling from the service is on the way and will arrive once Meta opens outgoing calls for our market.

Yes. The recording sits in the client card next to the conversation and can be replayed from a computer or a phone. Recordings are kept for 30 days and then deleted automatically.