WazzaBeeAll messengers
in one window
WhatsApp, Telegram, Instagram Direct, Facebook Messenger and OLX all arrive in a shared inbox. Agents reply in parallel, and management sees the entire queue.
- Five channels at once
- The team in one window
- History kept by the company
How leads are lost right now
Three situations almost every company knows
Five apps for one agent
WhatsApp, Telegram, DMs, OLX: each with its own queue. Keeping up with all of them is impossible and some messages go unanswered.
Nobody knows how many enquiries came in
Enquiries are scattered across channels and phones. There's no way to add them into one figure and understand the workload.
One resignation and everything collapses
The channels are tied to an employee's personal accounts: they leave, and the conversations and contacts leave with them.
What a company's shared inbox looks like
The queue of enquiries from every channel on the left, the conversation on the right, so the agent never has to switch anything.
How do I bring all messengers into one window?
Channels are connected one by one, each as its own line. It's easiest to start with WhatsApp: the official line goes live in about 15 minutes.
Company dashboard
You sign up, and all lines are registered to the company right away, not to employees' personal accounts.
Official WhatsApp
You create a WhatsApp Business API line, fill in the Meta form and verify the number with a code.
Telegram, Instagram and OLX
A Telegram bot or account, sign-in through Instagram, authorisation in OLX. Each channel joins the shared queue.
Team and routing
You add agents, conversations are assigned to team members, and tags sort enquiries by topic.
Forwarding to a CRM
You connect Bitrix24 or amoCRM, and for your own system you use the REST API and webhooks.
What you get
A shared queue of enquiries
Every channel in one list: you can see who has been waiting the longest.
Routing between agents
Conversations are assigned to specific people, so there are no duplicates and no lost enquiries.
History per customer
Conversations from different channels gather around the contact instead of being scattered across apps.
Tags and search
Conversations are tagged and can be found by number, name or message text.
Handover to your CRM
Bitrix24, amoCRM or your own system through the open API.
Work from a phone
A mobile inbox for agents: reply from the shop floor, the warehouse or on the road.
Five apps vs one working inbox
The difference shows in response speed and in whether the team's work can be measured at all
How much will WhatsApp messages cost?
The other channels are paid per line, but WhatsApp also has messages charged at Meta's rates. That's what the calculator works out.
Your country
Meta rates depend on the recipient country. Below are the final prices per message.
Promos, discounts, invitations: marketing messages
Order status, appointment reminders, payment reminders
Everything an agent writes to a customer while the 24-hour window is open. The first 1,000 per month per number are charged at a reduced price
How much does a shared chat for all channels cost?
You pay for each connected line, while the shared chat and routing are included in the plan. Below is the price of an official WhatsApp line.
WhatsApp Business API channel
29 900 ₸ / month
or $69 · €62
Messages are billed by Meta: the price depends on the recipient's country and the type of conversation. Marketing messages cost more, while replies sent within 24 hours after the customer writes are almost free for the first 1,000 a month per number and billed at the market rate after that. We quote the current rates when you connect.
Payment by Visa or Mastercard; for companies we issue an invoice.
What's included
- Official WhatsApp Business API channel
- Shared chat for the whole team: browser and phone
- Bitrix24 and amoCRM integrations
- Broadcasts and template notifications
- Open REST API and webhooks
- Free widget for your website
- Auto-replies: greeting and after-hours
- Help with setup and templates
- Voice messages transcribed by AI
- Quick reply templates
The first 7 days are free on any plan. Try it on your own customers and only then decide.
Free manager seats: 3. Each extra seat costs 3 000 ₸ a month.
Pay for six months and get 10% off, pay for a year and get 20% off.
Why bring your channels into one window
Customers write wherever suits them, and you can't force them to pick one messenger. Which means the business has to bring the channels together. Otherwise the load falls on an agent's memory.
Switching eats time
Every jump between apps costs seconds and risks a missed message. At volume that turns into unanswered enquiries.
A shared queue shows the truth
When every enquiry sits in one list, the real workload becomes visible: how many came in, how many are in progress, where the delay is and who is overloaded.
The channels belong to the company
Lines are registered to the company and access is granted and revoked. A resignation stops meaning the loss of your customer base.
The CRM gets everything
An enquiry from any channel reaches the system together with the conversation, so the funnel reflects reality instead of just phone calls.
Which channels can be connected
- WhatsApp Business API: the official channel
- Telegram: bot or regular account
- Instagram Direct
- Facebook Messenger
- OLX: chats about your listings
- A widget button on your website
- Enquiries from your own system through the API
Frequently asked questions
How many channels can we connect?
As many as you need. Each channel is a separate line with its own fee, while conversations from all of them come together in one window.
Won't agents get in each other's way?
No, conversations are distributed and assigned to specific people. You can see who is working with whom and who is still waiting for a reply.
Can we reply from a phone?
Yes, the inbox works in a browser and on a smartphone, with the same history and the same templates.
What reaches the CRM?
The enquiry and the conversation: Bitrix24 and amoCRM through ready-made integrations, your own system through the open REST API and webhooks.
How much does it cost?
You pay per connected line and the rate depends on the channel. The calculator above works out the cost of official WhatsApp; prices for the other channels are on the pricing page.
What happens when an employee quits?
Access is revoked in the dashboard, and the conversations and contacts stay with the company.
We'll bring your channels into one inbox
We connect the messengers you need, set up routing between agents and handover to the CRM. The first 7 days are free.