WazzaBeePublic offer (User agreement)
Version dated 29 January 2026
This document is an official proposal (public offer) of ИП «Maestro Group» (hereinafter, the “Contractor”) to conclude a contract for the provision of services granting access to the WazzaBee SaaS service (hereinafter, the “Service”) on the terms set out in this Agreement.
In accordance with Article 395 of the Civil Code of the Republic of Kazakhstan, if the conditions set out below are accepted, the person accepting this offer becomes the Customer (acceptance of the offer is equivalent to concluding a contract on the terms set out in the offer).
Acceptance of this offer is registration on the Service and/or payment for the Contractor’s services.
1Terms and definitions
2Subject matter of the agreement
2.1. The Contractor undertakes to provide the Customer with access to the WazzaBee Service, and the Customer undertakes to pay for the services in accordance with the plan selected.
2.2. The Service provides the following capabilities:
- Connection of WhatsApp channels (QR authorisation and WABA);
- Connection of Telegram bots and personal Telegram accounts;
- Connection of Instagram Direct;
- Connection of OLX messages;
- Integration with CRM systems (Bitrix24 and others);
- A single interface for conducting correspondence;
- API for automating processes.
2.3. The Service is provided on an “as is” basis. The Contractor does not guarantee that the Service will meet all of the Customer’s requirements.
3Registration and access
3.1. In order to use the Service, you must complete registration, providing accurate data.
3.2. The Customer is responsible for keeping the login credentials for the Personal account safe and for all actions performed using the Customer’s account.
3.3. The Contractor has the right to refuse registration or to block access to the Service if the terms of this Agreement are violated.
3.4. The Customer undertakes not to pass login credentials to third parties without the written consent of the Contractor.
4Price and payment procedure
The current price of the services is stated in the Personal account in the “Pricing” section and on the website of the Service.
4.1. The price of the services is determined by the plan selected and by the type of channels connected.
4.2. Payment is made on the basis of 100% prepayment for the selected period of use.
4.3. Payment methods: bank transfer, online payment by bank card and other methods available in the Personal account.
4.4. The Contractor has the right to change the price of the services, having notified the Customer at least 14 days before the changes take effect.
4.5. When paying by bank card or by invoice, a payment gateway fee is added to the payment amount. The amount of the fee is shown as a separate line when the payment is made and on the “How to pay” page. Payment is made after the Customer explicitly agrees to the fee terms.
4.6. The payment gateway fee is not charged when paying from the partner balance.
5Refunds and cancellation of services
This section has been drawn up in accordance with Article 686 of the Civil Code of the Republic of Kazakhstan (the customer’s right to refuse services) and Article 8-1 of the Law of the Republic of Kazakhstan «О защите прав потребителей» (On Consumer Rights Protection).
5.1. Subscription (plans)
5.1.1. A subscription is taken out for a period of 1, 6 or 12 months with 100% prepayment.
5.1.2. The Customer has the right to cancel automatic renewal of the subscription at any time through the Personal account. The service continues to be provided until the end of the paid period.
5.1.3. No refund is made for a paid period if the service has actually been rendered (access to the Service has been granted).
5.1.4. A pro rata refund is possible in the following cases:
- The service was not provided through the fault of the Contractor;
- A material failure of the Service (more than 72 hours continuously) confirmed by the Contractor.
5.1.5. When calculating the refund, the cost of the services actually rendered during the period of use is taken into account.
5.2. Balance (prepayment for WhatsApp Business API traffic)
5.2.1. Topping up the balance is a prepayment for messaging services via WhatsApp Business API.
5.2.2. Funds are debited from the balance as they are used (sending messages, sessions, etc.).
5.2.3. The Customer has the right to refuse further use of the Service. In that case the Contractor stops providing the services and access to the Service.
5.2.4. The unused remainder of the balance is subject to refund less:
- The cost of the services actually rendered (messages sent, sessions opened);
- The expenses actually incurred by the Contractor (payment system fees, expenses for connecting and verifying the WABA account).
5.2.5. To obtain a refund, the Customer sends a request to support@wazzabee.com.
5.2.6. The request is reviewed within up to 10 business days. The refund is made solely to the same payment details from which the payment was made.
Important: The condition on the non-return of funds for services that have not been provided does not apply. The Contractor guarantees a refund of funds for services that have not been rendered, in accordance with the legislation of the Republic of Kazakhstan.
6Rights and obligations of the parties
The Contractor undertakes to:
- Ensure the operation of the Service 24/7, except for maintenance periods;
- Notify the Customer of scheduled maintenance work at least 24 hours in advance;
- Ensure the confidentiality of the Customer’s data;
- Provide technical support on matters relating to the use of the Service.
The Contractor has the right to:
- Suspend access to the Service if the Customer violates the terms of the Agreement;
- Make changes to the functionality of the Service without prior notice;
- Send the Customer informational and advertising messages.
The Customer undertakes to:
- Pay for the Contractor’s services on time;
- Use the Service in accordance with its purpose and with the legislation of the Republic of Kazakhstan;
- Not use the Service for sending spam or for fraudulent actions;
- Not attempt to gain unauthorised access to the Service;
- Comply with the rules of use of the messengers being connected (WhatsApp, Telegram and others).
The Customer has the right to:
- Use all functions of the Service within the plan selected;
- Contact the technical support team;
- Receive information about the status of their account and the history of transactions;
- Refuse to use the Service at any time.
7Restrictions on use
It is prohibited to use the Service for the following purposes:
- Mass sending of spam messages;
- Distribution of malicious software;
- Fraud and deception of users;
- Infringement of intellectual property rights;
- Distribution of prohibited content;
- Any actions contrary to the legislation of the Republic of Kazakhstan;
- Actions that violate the rules of use of WhatsApp, Telegram, Instagram, OLX.
7.1. If violations are discovered, the Contractor has the right to block access to the Service immediately without refunding the funds paid.
8Liability of the parties
The Contractor is not liable for the operation of third-party services (WhatsApp, Telegram, Instagram, OLX, CRM systems).
8.1. The Contractor is not liable for:
- Blocking of the Customer’s accounts by the messengers;
- Losses connected with the impossibility of using the Service for reasons beyond the Contractor’s control;
- The content of messages transmitted by the Customer through the Service;
- Actions of third parties who have gained access to the Customer’s account.
8.2. The Customer bears full responsibility for compliance with the rules of use of the messengers and for the consequences of violating them.
8.3. The aggregate liability of the Contractor to the Customer is limited to the amount paid by the Customer for the last paid period.
9Force majeure
9.1. The parties are released from liability for failure to fulfil obligations if it is caused by circumstances of insuperable force (force majeure).
9.2. Force majeure circumstances include: natural disasters, military action, decisions of state authorities, failures in the operation of internet providers, DDoS attacks and other circumstances beyond the control of the parties.
10Confidentiality
Personal data are processed in accordance with the Privacy Policy.
10.1. The Contractor undertakes not to disclose the Customer’s confidential information to third parties without the Customer’s consent.
10.2. Correspondence conducted through the Service is transferred to the Customer’s CRM systems and is not stored on the Contractor’s servers for longer than is necessary for the operation of the Service.
11Term and termination
11.1. The Agreement comes into force from the moment the offer is accepted and is valid indefinitely.
11.2. The Customer has the right to refuse to use the Service at any time, having notified the Contractor of this.
11.3. The Contractor has the right to terminate the Agreement unilaterally if the Customer violates its terms.
11.4. Upon termination of the Agreement, access to the Service ceases and the Customer’s data are deleted within 30 days.
12Changes to the terms
12.1. The Contractor has the right to change the terms of this Agreement unilaterally.
12.2. The changes come into force from the moment the new version is published on the website of the Service.
12.3. Continued use of the Service after the publication of the changes means agreement with the new terms.
13Dispute resolution
13.1. All disputes and disagreements are resolved through negotiations.
13.2. If agreement cannot be reached, disputes are subject to consideration in court at the location of the Contractor in accordance with the legislation of the Republic of Kazakhstan.
14Final provisions
14.1. This Agreement is governed by the legislation of the Republic of Kazakhstan.
14.2. If any provision of the Agreement is recognised as invalid, this does not affect the validity of the remaining provisions.
14.3. The current version of the Agreement is published at: wazzabee.com/terms
Contractor’s details
Name: ИП «Maestro Group»
Registration date: 06.12.2016
Address: Республика Казахстан, г. Каскелен, ул. Айтей Батыра
Email: support@wazzabee.com
Website: wazzabee.com