WazzaBeeTelegram
and Bitrix24
A Telegram bot or work account connects to an Open Channel on your portal: an enquiry turns into a deal, and your agent replies to the customer without leaving Bitrix24.
- Open Channels
- Bot or account
- History in the card
How leads are lost right now
Three situations almost every company knows
The bot takes enquiries, but the CRM knows nothing about them
The button on your website leads to a Telegram bot, but after that enquiries pile up in the messenger. An agent moves them into Bitrix24 by hand whenever they get round to it.
Regular customers write in private messages
Customers have been writing to a particular agent's Telegram for years. The contact card has not a single message, and management doesn't know what was promised.
A resignation cuts off the conversation
An employee leaves with their account, and the chats, agreements and customer numbers disappear with them. You have to rebuild everything from memory.
What working with Telegram in Bitrix24 looks like
The customer writes on Telegram, the message lands in Open Channels, and the deal appears by itself.
How do I connect Telegram to Bitrix24?
A bot or work account connects as a line and is routed to an Open Channel on your portal. From there, Bitrix24 creates the deals itself.
WazzaBee dashboard
You sign up and create a Telegram line: a bot for website enquiries or an account for regular customers.
Token from @BotFather
For a bot, you copy the token from @BotFather into the “Bot token” field. An account is connected by phone number.
App on your portal
You install the WazzaBee app from Bitrix24 Market and confirm access.
A dedicated Open Channel
You choose an Open Channel for Telegram. If there isn't one, you create it in the Bitrix24 Contact Center.
Deals and queue
In the Open Channel settings, you enable contact and deal creation and set up the agent queue.
What you get
Telegram in the Contact Center
The Telegram line connects to an Open Channel on your portal, so messages are visible where agents already handle enquiries.
A deal without manual entry
Contact and deal creation is enabled in the Open Channel settings, and you choose the funnel yourself.
A bot for the website, an account for regulars
A bot works well behind a website button, and a work account suits people used to writing directly. Each runs on its own line.
Open Channels queue
New conversations are handed out to agents according to Bitrix24 queue rules, so nobody races to grab enquiries.
Next to WhatsApp and Direct
Other channels connect to the same portal, and all conversations come together in one CRM.
Conversations belong to the company
Conversations are stored in Bitrix24 and in your WazzaBee dashboard, so a staff change doesn't wipe the history.
An agent's Telegram vs Telegram in Bitrix24
We compare what management sees and what stays with the company
Connect a number and the whole team works
The line price includes three seats for managers. Need more, every next seat is $6 a month. Build your own setup below: line, period, currency.
Telegram Bot connected to the CRM
BOT SOLO
300 диалогов
Подключение бота к CRM для старта.
- 300 conversations a month
- Group chat support
- Message first
- Voice transcription (AI)
- Mass broadcasts
- Website chat with analytics
- Quick reply templates
BOT EMPIRE
Безлимит
Для нагруженных ботов и активных переписок.
- Unlimited conversations
- Group chat support
- Message first
- Voice transcription (AI)
- Mass broadcasts
- Website chat with analytics
- Quick reply templates
Payment by card in tenge, dollars or euro. Six months of prepayment give a 10% discount, a year gives 20%. The first seven days on any line are free. Messages on official WhatsApp are billed separately at Meta rates.
Why link Telegram with Bitrix24
Telegram is great for chatting, but hard to sell in: no funnel, no owners, no reports. Bitrix24 can do all of that, it just lacks the messages themselves.
Every message in its place
A message from the bot or account lands in an Open Channel, a contact is linked to it, and with the right setting, a deal too.
Agents keep their habits
They reply in the same Bitrix24 window where they already handle website chats and tasks. Nobody needs retraining.
A bot with no monthly fee to start
The Telegram bot has a plan with no monthly fee and a conversation limit: you can test your flow of enquiries before paying.
The company grants access
Each employee works under their own portal login. When they leave, you simply revoke access, and the conversations stay.
Why businesses connect Telegram to their portal
- A Telegram button on the website leads into the funnel
- A separate Open Channel for regular customers
- An agent queue instead of “whoever saw it first”
- A customer contact with the full chat history
- Telegram, WhatsApp and Direct on one portal
- Handing a customer to a colleague inside Bitrix24
- Reply oversight by the head of the department
- Bitrix24 reports on enquiries from Telegram
Frequently asked questions
What should we connect: a bot or an account?
A bot, if customers come from your website or ads: it works from a button and starts with no monthly fee. A work account, if people already write to your Telegram number and you don't want them to change address. You can do both.
Will deals be created automatically?
Yes, if deal creation is enabled in the Open Channel settings. That's also where you choose the funnel: Bitrix24 creates the contact and deal from the first message.
Can we connect WhatsApp too?
Of course. Official WhatsApp runs on its own line into the same portal, and agents reply in both messengers from one Contact Center.
Do we need a paid Bitrix24 edition?
Not necessarily: Open Channels are available on the free plan too, but the number of channels and users is limited there. Check the terms of your plan with Bitrix24.
How much does it cost?
You pay for the Telegram line at the prices in the pricing block on this page. The Bitrix24 integration is already included in the price.
What happens when an agent leaves?
You disable their login. The chats stay in the Bitrix24 customer cards and in your WazzaBee dashboard.
We'll connect Telegram to your Bitrix24
We'll connect a bot or work account, choose an Open Channel and turn on deal creation. The first week is free.