WazzaBeeTelegram
and Bitrix24
Telegram messages arrive in Bitrix24 Open Channels: the deal is created by itself, the conversation is attached to the card, and whichever agent is free replies.
- Open Channels
- Bot or account
- History in the card
How leads are lost right now
Three situations almost every company knows
Telegram lives apart from the CRM
An agent runs the deal in Bitrix24 but chats from a personal Telegram, and the card stays empty.
Leads are entered by hand
A customer writes and a person creates the deal. Some are forgotten, some are entered with mistakes.
History walks out with the employee
The account is personal: a resignation cuts the link with customers and erases the agreements.
What working with Telegram in Bitrix24 looks like
The customer writes on Telegram, the message lands in Open Channels, and the deal appears by itself.
How the connection works
Everything is remote. If the number is in order, the channel goes live in about 15 minutes
Sign-up and channel
You create an account and set up a WhatsApp Business API channel. We see your request straight away and get in touch.
Meta form
You fill in your company details right from the dashboard: name, number, channel name. We guide you through every field.
Confirming the +7 number
Meta sends a code by call or SMS and you enter it in the form. From that moment the number runs as a business channel.
Templates and launch
We prepare your first message templates and connect your CRM, and you can start writing to customers. After that you work from the chat or from your own system.
Business verification in Meta
Verification happens after the launch and does not affect messaging: until it is done Meta limits how many new conversations you can start per day, and afterwards the limit is lifted. We will help you collect the documents.
What you get
Conversations in Open Channels
Messages arrive in the familiar Bitrix24 interface and can be answered right there.
The deal creates itself
Every new enquiry creates a contact and a deal by your rules.
Bot or regular account
A bot for website enquiries, an account if customers already write to your working number.
Queue-based routing
Enquiries are shared between agents according to your Open Channels settings.
Alongside WhatsApp
Both channels arrive in the same CRM and the same inbox, with no switching.
History belongs to the company
Conversations are stored in the CRM and your dashboard, not on an employee's phone.
A personal Telegram vs a channel inside the CRM
The difference is whether the agreements reach your system
Connect a number and the whole team works
The line price includes three seats for managers. Need more, every next seat is $6 a month. Build your own setup below: line, period, currency.
Telegram Bot connected to the CRM
BOT SOLO
300 диалогов
Подключение бота к CRM для старта.
- 300 conversations a month
- Group chat support
- Message first
- Voice transcription (AI)
- Mass broadcasts
- Website chat with analytics
- Quick reply templates
BOT EMPIRE
Безлимит
Для нагруженных ботов и активных переписок.
- Unlimited conversations
- Group chat support
- Message first
- Voice transcription (AI)
- Mass broadcasts
- Website chat with analytics
- Quick reply templates
Payment by card in tenge, dollars or euro. Six months of prepayment give a 10% discount, a year gives 20%. The first seven days on any line are free. Messages on official WhatsApp are billed separately at Meta rates.
Why link Telegram with Bitrix24
Telegram brings in enquiries, but on its own it knows nothing about deals. The integration closes the gap: the conversation and the deal live in one place.
The enquiry lands in the funnel immediately
The customer writes, a contact and a deal appear in the CRM, and the conversation is attached to the card.
Work in a familiar window
Open Channels is a built-in Bitrix24 mechanism, so nobody needs retraining.
The bot handles website enquiries
A button leads into the bot, the enquiry lands in the funnel, and the bot has a free plan.
The channel stays with the business
Access is granted and revoked, while conversations and contacts stay with the company.
What businesses set up most often
- Bot enquiries straight into the funnel
- Routing enquiries between agents
- Conversation history in the customer card
- Agents replying straight from Bitrix24
- Telegram alongside WhatsApp in one CRM
- Handing a deal over without losing context
- Customer notifications at funnel stages
- Reporting on messenger enquiries
Frequently asked questions
What should we connect: a bot or an account?
A bot is handy for enquiries from your website and ads, and it has a free plan. A regular account suits you when customers already write to your working Telegram number.
Will deals be created automatically?
Yes, if Bitrix24 Open Channels are configured that way: an enquiry creates a contact and a deal in the funnel you choose.
Can we connect WhatsApp too?
Yes, that's a common setup: both channels arrive in the same CRM and the same shared inbox.
Do we need a paid Bitrix24 edition?
Open Channels are available on the free plan too, with limits. Those terms are set by Bitrix24, not by us.
How much does it cost?
You pay for the Telegram line; the prices above come from our system. The integration is included.
What happens when an agent quits?
Access is revoked, and the conversations and contacts stay in the CRM and the company dashboard.
We'll connect Telegram to your Bitrix24
We set up the line, Open Channels and the rules for creating deals. The first 7 days are free.