WazzaBeeWhatcrm* alternative
on official WhatsApp
Connected WhatsApp to Bitrix24 or amoCRM through Whatcrm* with a QR code? We move the same number to the official WhatsApp Business API via Coexistence: the app stays on your phone, personal chats come along, and your agents keep working in their CRM.
- Same number
- App stays on the phone
- Same CRM
How leads are lost right now
Three situations almost every company knows
The line depends on a phone session
When a number is connected by scanning a QR code, the line relies on the session on the phone. If it drops, your agents learn about the silence in the CRM from unhappy customers.
Broadcasts feel risky
You have a customer base and a reason to message everyone, but sending in bulk from a number connected by QR code is not appealing. You need broadcasts under clear Meta rules.
You need different channels
Customers write via WhatsApp, Instagram and Telegram, and in Kazakhstan and Uzbekistan also via OLX. If these are the channels you need in one inbox, a service working in Kazakhstan, other CIS countries, Georgia and Turkey fits better.
How switching from Whatcrm* works
A sample chat with WazzaBee support: moving a number from the app to official WhatsApp.
How to switch from Whatcrm* to WazzaBee?
Five steps, your number and CRM stay the same.
Dashboard and ticket
Sign up for WazzaBee and tell us in a ticket that the number runs in the app and which CRM you use.
Coexistence access
A WazzaBee manager enables Coexistence in your dashboard.
Number on the API
You go through the Meta window yourself, with us by your side. The number becomes official, and the WhatsApp Business app stays on the phone.
Connector in the CRM
Install WazzaBee in Bitrix24 on the same Open Channel or in amoCRM, and turn off the previous integration.
Old chats
For Bitrix24, we load past conversations into the dashboard via an inbound webhook, with original dates.
What you get
Same number, now official
With Coexistence, the number from the app connects to the WhatsApp Business API. Customers keep writing to the number they always used.
Your phone keeps working
The WhatsApp Business app stays on the phone. Agents reply from the CRM, and you can still write from the phone when needed.
Personal chat history
On connection, Meta transfers up to 6 months of personal chats and files from the last 2 weeks. Group chats are not transferred.
Broadcasts with Meta templates
Templates go through Meta review, so you know in advance what you can send to customers and what each message costs.
Bitrix24 and amoCRM stay in place
In Bitrix24 the connector goes on the same Open Channel, in amoCRM messages land in the same deal cards.
Our own CRM and the channels you need
Besides connectors there is WazzaBee CRM, and next to WhatsApp you can connect Instagram Direct, Telegram, OLX and a website widget.
How much does official WhatsApp cost after Whatcrm*?
Connecting a line is free. You pay a line subscription and messages at Meta rates: in Kazakhstan in tenge by card or by invoice for sole proprietors and LLPs, in other countries by card in dollars or euros.
WhatsApp Business API channel
29 900 ₸ / month
or $68 · €61
Messages are billed by Meta: the price depends on the recipient's country and the type of conversation. Marketing messages cost more, while a reply sent within 24 hours after the customer writes is almost free. We quote the current rates when you connect.
Payment by Visa or Mastercard; for companies we issue an invoice.
What's included
- Official WhatsApp Business API channel
- Shared chat for the whole team: browser and phone
- Bitrix24 and amoCRM integrations
- Broadcasts and template notifications
- Open REST API and webhooks
- Free widget for your website
- Auto-replies: greeting and after-hours
- Help with setup and templates
- Voice messages transcribed by AI
- Quick reply templates
The first 7 days are free on any plan. Try it on your own customers and only then decide.
Free manager seats: 3. Each extra seat costs 3 000 ₸ a month.
Pay for six months and get 10% off, pay for a year and get 20% off.
How to leave Whatcrm* and keep your number
Whatcrm* connects WhatsApp to a CRM with a QR code or a phone number, so the number lives in the app on your phone. You don't need to change it to move to the WhatsApp Business API: the path depends on which CRM holds your conversations.
The number runs in the app
We connect it via Coexistence. The WhatsApp Business app stays on the phone, and the number starts working through the official API. On connection, up to 6 months of personal chats can be transferred.
Conversations in Bitrix24
Open Channel chats belong to the portal, not to the connector, so they stay in Bitrix24. You put the WazzaBee connector on the same channel. Via an inbound webhook we also load old chats into your WazzaBee dashboard.
Conversations in amoCRM
History stays in amoCRM deal and contact cards. The WazzaBee integration connects to the same amoCRM, and new messages land in the same deals.
Avito, MAX and other CRMs
Whatcrm* offers Avito, MAX and integrations with Planfix, OkoCRM and monday.com. We don't connect them: we work in Kazakhstan, other CIS countries, Georgia and Turkey. We offer WhatsApp, Instagram Direct, Telegram, OLX, a website widget and our own WazzaBee CRM.
When teams switch to official WhatsApp
- The line depends on a phone session
- You need broadcasts with Meta templates
- The number on cards and ads can't change
- You want to reply from both CRM and phone
- You need a blue badge on the business account
- You need OLX and Instagram next to WhatsApp
- You need invoices in tenge for an LLP
- You need your own CRM, not just a connector
Frequently asked questions
Can I switch from Whatcrm* and keep the same number?
Yes. A number that runs in the app on your phone is connected via Coexistence. If the number is already on the WhatsApp API with another provider, we move it under the Meta procedure.
What happens to the WhatsApp app on my phone?
With Coexistence, the WhatsApp Business app stays on the phone. You can message customers both from it and from the CRM.
Which chats move over with Coexistence?
Meta transfers up to 6 months of personal chats, with files from the last 2 weeks only. Group chats are not transferred.
What happens to conversations in Bitrix24?
They stay in the portal's Open Channels. The WazzaBee connector goes on the same channel, and we load old chats into the WazzaBee dashboard via an inbound webhook, nothing is sent to customers.
What if we work in amoCRM?
History stays in amoCRM cards. You connect the WazzaBee integration to the same amoCRM, and new messages land in the same deals.
Do you have Avito and MAX?
No, we work in Kazakhstan, other CIS countries, Georgia and Turkey. You can connect WhatsApp, Instagram Direct, Telegram, OLX and a website widget.
How long does the switch take?
Connecting official WhatsApp takes 15 minutes. Loading old chats from Bitrix24 is planned separately, and we give the timing after estimating the volume.
See also
Switching from other services
All switching options on one page
OpenSwitching guide
Step order and Bitrix24 webhook
OpenCoexistence
How to connect a number from the app
OpenWhatsApp for amoCRM
Official channel in amoCRM deals
OpenWhatsApp for Bitrix24
Connector for Open Channels
OpenWhatsApp broadcast pricing
What Meta template messages cost
OpenSwitch from Whatcrm* to official WhatsApp
Sign up and tell us in a ticket which CRM you use. We'll enable Coexistence and guide you through the switch step by step.
* Whatcrm and other names mentioned are trademarks or names of their respective owners. WazzaBee is not affiliated with these companies and is not their partner or representative. The name is used only to describe which service you can switch from and does not assess its performance. The description of the service's features is based on publicly available information from its website as of the publication date.